Premier Performance is a growing, premium equine nutrition and supplement company dedicated to developing high quality, innovative products to support the health, wellbeing and performance of horses.
We manufacture our products in the UK and supply horse owners, professional riders, competition yards, retailers and distributors both within the UK and internationally.
As Premier Performance continues to grow, we are looking for a highly organised, enthusiastic and personable Customer Service & Administration Coordinator to become an important part of our team.
This is a varied position suited to someone who enjoys working with people, takes pride in being organised and likes taking responsibility for making sure things get done properly.
The position is office based and combines customer service, order administration, general business support and responsibility for coordinating our trade show and event stock.
The Role
You will be one of the key points of contact for Premier Performance customers and will play an important role in ensuring they receive the high standard of service we expect from our team.
Alongside customer service and administration, you will help coordinate orders and deliveries and take responsibility for the organisation and control of stock used at our trade shows, competitions, exhibitions and other events.
No two days are necessarily the same, so we are looking for someone who is comfortable working in a busy, growing business and who is prepared to take ownership rather than waiting to be told what needs doing.
Customer Service
Your responsibilities will include:
- Managing incoming customer enquiries by telephone, email and social media in a friendly and professional manner.
- Providing accurate information and assistance regarding products, orders and delivery status.
- Processing customer orders accurately and efficiently.
- Keeping customers informed regarding their orders and deliveries.
- Responding to customer questions and concerns promptly and professionally.
- Investigating problems and taking ownership of them through to resolution.
- Liaising with other members of the Premier Performance team to ensure customer requirements are dealt with efficiently.
- Maintaining accurate records of customer communications where required.
- Developing a good working knowledge of the Premier Performance product range so that you can confidently assist customers with general product enquiries.
- Representing the Premier Performance brand and our commitment to exceptional customer service in every interaction.
Order, Courier & General Administration
The role will also include:
- Completing and processing orders through our systems.
- Liaising with couriers regarding collections, deliveries, delays and missing parcels.
- Investigating and resolving delivery issues on behalf of customers.
- Preparing relevant paperwork for UK and international shipments.
- Assisting with customs and export documentation where required.
- Maintaining accurate administrative records.
- Supporting general day to day office administration.
- Communicating effectively with different departments to ensure orders and customer requirements are fulfilled.
- Assisting management and the wider team with additional administrative tasks as required.
Trade Show & Event Stock
Premier Performance attends a number of equestrian shows, competitions, exhibitions and events throughout the year.
An important part of this position will therefore be taking responsibility for the organisation and administration of our trade show and event stock.
This will include:
- Planning stock requirements ahead of upcoming shows and events.
- Ensuring the appropriate products and quantities are allocated and prepared for each event.
- Maintaining accurate records of stock leaving the business for shows and events.
- Recording and reconciling stock returned following each event.
- Reconciling products sold, returned, sampled or used for promotional purposes.
- Checking returned products and ensuring they are correctly returned to available stock where appropriate.
- Monitoring batch numbers and best-before dates where relevant.
- Identifying discrepancies or shortages and communicating these promptly.
- Ensuring trade show stock is organised, clearly recorded and ready for future events.
- Helping coordinate samples, promotional materials, banners, point-of-sale materials and other event requirements where necessary.
- Working with the wider team to ensure everything required for an event is prepared in good time.
This aspect of the role requires someone who is extremely organised and detail focused, as accurate stock records and good preparation are essential.
Who We Are Looking For
We are not simply looking for someone to sit at a desk and answer emails.
We want someone who will become an important and dependable member of the Premier Performance team. Someone who notices when something needs doing, takes ownership of their responsibilities and follows tasks through to completion.
You will ideally be:
- Highly organised with excellent attention to detail.
- Friendly, approachable and confident dealing with customers.
- An excellent verbal and written communicator.
- Confident speaking with customers and businesses on the telephone.
- Professional and calm when dealing with problems or complaints.
- Proactive and able to use your own initiative.
- Able to prioritise and manage several tasks at the same time.
- Reliable, responsible and conscientious.
- Comfortable taking ownership of an area of responsibility.
- Confident using computers, email and standard office software.
- Comfortable learning order-processing and stock-management systems.
- Numerate and capable of maintaining accurate stock and order records.
- Able to work independently while also being an excellent team player.
- Willing and enthusiastic about learning our products and our business.
- Comfortable working within a growing company where priorities can sometimes change quickly.
Experience
Previous experience in one or more of the following would be advantageous:
- Customer service
- Office administration
- Order processing
- Stock control
- E-commerce administration
- Courier or logistics administration
- Events or trade show coordination
- Equine or equestrian businesses
Experience within the equine/equestrian industry would be a particular advantage, as you will be communicating with horse owners, riders and other equestrian professionals.
However, we are equally interested in finding someone with the right attitude, attention to detail and willingness to learn.
What We Offer
This is an opportunity to join an ambitious and growing British equine nutrition business at an exciting stage of its development.
You will work closely with a small and committed team and have the opportunity to take genuine responsibility for your area of the business.
We will provide full training on our products, systems and relevant company procedures.
For the right person, there is also the opportunity for the role and level of responsibility to develop as Premier Performance continues to grow.
Salary: £26,000–£30,000 per annum, depending on experience
Job Type: Full-time, Permanent
Hours: 40 hours per week, Monday–Friday
Location: Sharnbrook – office based
How to Apply
Please apply through Indeed with your CV and a short covering letter explaining why you would like to join Premier Performance and what you believe you could bring to the role.
We would particularly like to hear from candidates who can demonstrate excellent organisation, strong customer service skills and examples of where they have taken ownership and responsibility within a previous position.
If you have an equestrian background or knowledge of horses, please include this in your application.
Job Types: Full-time, Permanent
Pay: £26,000.00-£30,000.00 per year
Benefits:
- Company pension
- On-site parking
Ability to commute/relocate:
- Sharnbrook: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Experience within the equine/equestrian industry would be a particular advantage. Please state how many years
Education:
- GCSE or equivalent (preferred)
Experience:
- Customer service: 1 year (required)
Work Location: In person
