Claims Handler
Manchester City Centre (Office Based)
£29,080 Basic + Uncapped Commission + Excellent Benefits
Full Time | Monday-Friday 9am-6pm | Alternate Saturdays 9am-6pm
Do you have experience in motor claims, insurance, credit hire or personal injury?
MPJ Recruitment is proud to be partnering with a leading claims organisation in Manchester City Centre to recruit an experienced Claims Handler.
This is a fantastic opportunity for someone who thrives on speaking with customers, progressing claims, solving problems and maximising claim outcomes. If you have a background in motor claims, FNOL, credit hire, insurance or personal injury and enjoy working in a fast-paced environment where your performance is rewarded, we'd love to hear from you.
What's In It For You?
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£29,080 basic salary
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Uncapped commission scheme
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25 days annual leave plus bank holidays
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Birthday day off
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Additional holidays awarded for 100% attendance
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Employee Assistance Programme, including counselling, financial advice and legal support
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Paid leave for your child's first day at a new school
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Regular company social events
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Casual dress Fridays
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Genuine career development opportunities
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Modern Manchester City Centre office location
The Role
As a Claims Handler, you'll play a key role in ensuring claims are progressed efficiently, customers remain engaged throughout the process, and every opportunity for claim conversion and retention is maximised.
You'll be managing a portfolio of claims, speaking with customers daily, resolving issues, coordinating with internal teams and external partners, and helping to deliver an outstanding customer experience.
Key Responsibilities
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Contact customers to support them through their claims journey
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Identify and remove barriers preventing claims from progressing
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Manage pending and non-progressing claims to maximise conversion rates
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Re-engage customers who may have disengaged from the claims process
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Liaise with internal departments and external partners to achieve positive outcomes
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Resolve customer concerns and provide regular updates
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Ensure accurate case management and record keeping
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Maximise claim retention and customer satisfaction
What We're Looking For
Essential
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Previous experience within motor claims, insurance, credit hire, vehicle repair, personal injury or a similar claims environment
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Strong telephone communication skills
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Excellent customer service and relationship-building abilities
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Confident handling objections and challenging conversations
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Organised with strong attention to detail
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Ability to work in a target-driven environment
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Strong problem-solving skills and a proactive attitude
Desirable
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Experience in claim conversion, retention or claim rescue activities
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Knowledge of motor claims processes
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Experience using case management systems
Apply Now
If you have experience within the motor claims or insurance sector and are looking for a new opportunity where your contribution is recognised and rewarded, we'd love to hear from you.
