We are looking for an organised, friendly and proactive Customer & Marketing Coordinator to support our busy Country Park during peak season. This is a varied role that combines excellent customer service with marketing and social media support.
Working remotely for much of the role, you will also be expected to spend some time on site to support operations and manage our reception particularly during busy periods.
Key Responsibilities
Customer Service
- Respond promptly to queries on-site, enquiries via email andtelephone. Ensure the smooth running of guest arrivals and check-ins. Resolve queries or issues efficiently, escalating where necessary.
Operations Coordination
- Monitor and manage park calendars and schedules for events and deadlines. Support in the coordination of key park services, suppliers and providers.
Marketing & Administration
- Assist with promoting camping and glamping through booking tools, our website and social media channels. Create engaging content to showcase the site, accommodation and local attractions. Monitor customer reviews and help maintain the site's positive online reputation.
About You
The ideal candidate will be:
- Friendly, approachable and passionate about delivering excellent customer service.
- Highly organised with strong attention to detail.
- Comfortable managing multiple priorities and working independently.
- A confident communicator with excellent written and verbal communication skills.
- Familiar with social media platforms and digital marketing.
- Competent using booking systems, online calendars and Microsoft Office or Google Workspace.
- Flexible and willing to attend the site when required.
- Driving licence / transport essential due to rural location.
Desirable Experience
- Previous experience in hospitality, tourism, holiday accommodation or customer service.
- Experience with social media marketing and content creation.
What We Offer
- Flexible part-time hours.
- Hybrid working with the flexibility to work from home for much of the role.
- A varied role combining customer service, marketing and operations.
- Opportunity to contribute to the success of a growing camping and glamping business.
- Supportive and friendly working environment.
This is an ideal opportunity for someone who enjoys working with people, thrives on organisation, and is excited to help support the smooth running and growth of a unique destination.
Pay: £700.00-£2,000.00 per month
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: Hybrid remote in Wimborne BH21 7JH
