Overview
We are seeking a professional and welcoming Hotel Receptionist to join our front desk team. The successful candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role offers an excellent opportunity to work within a dynamic hospitality environment, contributing to guests’ memorable stay experiences.
Duties
- Greet guests warmly upon arrival and assist with check-in and check-out procedures efficiently
- Manage guest reservations, cancellations, and modifications using the hotel management system
- Provide information about hotel facilities, local attractions, and services to enhance guest experience
- Handle guest reservation and function enquiries via phone, email, or in person and liaising with the restaurant manager where necessary
- Process payments accurately and maintain detailed records of transactions
- Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
- Address guest concerns promptly and escalate issues when necessary to ensure satisfaction
Skills
- Proven experience in hotel reception or guest services is highly desirable
- Excellent phone etiquette and communication skills in both verbal and written forms
- Multilingual or bilingual abilities are advantageous for assisting diverse guests
- Strong organisational skills with the ability to multitask efficiently in a fast-paced environment
- Friendly demeanour with a professional appearance and attitude
- Knowledge of hospitality industry standards and guest service principles
- Ability to remain calm under pressure and handle challenging situations diplomatically
This role is ideal for individuals passionate about hospitality who thrive on delivering outstanding guest experiences. The position offers an engaging work environment where your interpersonal skills will be valued and developed.
Job Type: Full-time
Pay: £13.00-£14.00 per hour
Work Location: In person
