Job Title: Operations Strategy Performance Analyst
Working Pattern: 36.25 hours per week. Contractual hours will state Monday to Saturday between 8am to 7pm.
Salary: up to £35,000 dependent on experience and up to 20% bonus and benefits
Location: Hybrid work from either our Cardiff or Blackpool office
Shaping the future of sustainable digital banking
Launched in 2014 as one of the UK's original challenger banks, Tandem is proudly headquartered in the Northwest, with over 500 people working across the UK.
People join Tandem because they want to shape something meaningful. Here, you'll use your skills to create products that empower people to make better financial choices and lower their environmental impact. We're big enough to drive real change, small enough for every voice to be heard, and united by a shared purpose that inspires us to move forward - together.
Recognised in The Sunday Times Best Places to Work for 2024 and 2025, Tandem has also been named in The Sunday Times 100 Tech list for two consecutive years in 2025 and 2026 – a list of the fastest growing tech companies in Britain, reflective of our growing industry presence. Tandem was also awarded Investor in Customers' Gold Standard based on customer and employee feedback and is a Certified™ Great Place to Work®.
Tandem is growing fast and helping to shape the future of sustainable banking.
Your team: Collaborators in change
Tandem is proud to offer a workplace with diverse experiences, perspectives, and backgrounds which leads to a unique company culture for our people and a better experience for our customers.
Led by our Operations Director, our Operations teams are responsible for all customer contact. They act as the primary point of contact for customers, responding to inbound queries throughout the lifetime of their mortgage or loan and supporting customers who are in financial difficulty and/or arrears. Our aim is to provide an exceptional service by ensuring we have knowledgeable, well-trained operational colleagues who can deliver the service our customers expect from us.
Your Impact: Building a sustainable tomorrow
We are seeking a detail-oriented Operations Strategy Performance Analyst to support the review, optimisation, and delivery of effective collections strategies across our banking operation. The successful candidate will use performance data, management information, and customer outcome insights to identify risks, assess strategy effectiveness, and recommend improvements that support good customer outcomes, operational efficiency, and regulatory alignment.
The role includes daily data-led tasks that help guide where operational resource should be focused, with decisions that can directly impact outcomes for both customers and the bank. You will also support the leadership team by delivering insightful management information, producing high-quality reporting, and contributing to the creation of monthly governance packs.
This is an excellent opportunity for someone who combines strong analytical capability with operational expertise, a customer-focused mindset, and a clear understanding of the regulatory environment in which banks operate.
We'd love to hear from you if you have:
- Demonstrable knowledge of FCA rules, including CONC, MCOB, Consumer Duty, CCA, and GDPR requirements, with a focus on delivering fair customer outcomes.
- Strong knowledge of collections, ideally gained within a banking, or a financial services environment.
- Strong numerical and analytical skills, with confidence using Microsoft Excel to produce reports and interpret performance data.
- Experience working with management information, performance reporting, or operational data to support decision-making.
- Strong literacy skills and the ability to produce clear customer-facing communications, such as emails and SMS messages, to support operational optimisation and improved customer outcomes.
- Good stakeholder management skills, with the ability to work collaboratively across operational, risk, compliance, and change teams.
- Ability to communicate insights and recommendations clearly by: Developing well-structured findings and proposals for enhancements or optimisation and presenting information in a clear, concise manner to stakeholders at varying levels across the bank.
Rewards that reflect your value, what's in it for you?
At Tandem, your hard work is rewarded in many ways, and we have an enhanced employee benefits package on offer:
- 25 days annual leave plus 8 days Bank Holiday
- An additional day off for a 'celebration day' including, but not limited to, birthdays, weddings, religious holidays, graduations etc
- Buy or sell up to 5 days holiday a year
- Healthcare cash plan through Westfield Health
- Life Assurance at 3 x salary
- Electric Vehicle salary sacrifice scheme
- Cycle to Work salary sacrifice scheme and a free helmet
- Salary sacrifice Pension contribution*, 4% employee contributions matched with 4% Tandem contribution (*Subject to salary eligibility)
- Smart Tech scheme (buy goods with 0% interest)
- 10% discount on solar panels
- Tandem Hub for treats, cash back and discounts on UK retailers
- 2 days per year paid volunteering
- Free cereal, snacks and drinks in all offices
- Quarterly team social budgets
Please note, some benefits are subject to eligibility criteria, such as passing your probation.
Our Green Deal: Your Impact Amplified
A little welcome gift from us to you, we'll plant a tree in the Tandem Grove and you can enter into our "Green Deal" below:
- Volunteer 14.25 hours a year for charity > receive a half day on a Friday
- Take part in a fundraising event > Tandem will match up to £200 a year
- Have renewable energy at home > receive an additional 1-day annual leave
- Drive an electric car > receive £500 towards a home charger
- Use public transport or have a low emissions/hybrid car > entry into a £200 prize draw
- Sign up to cycle to work scheme > receive £30 voucher for a cycling helmet
Ready to make your mark?
Apply now and let's pave the way to a more sustainable world, together. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments. We will close adverts once we have received enough applications so please apply asap if you're interested in the role.
Sourcing Model
Recruitment at Tandem works primarily on a direct sourcing model and does not accept resumes from recruitment agencies which are not on the preferred supplier list. We are not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. You can find our Applicant Privacy Policy on our Careers page.
Tandem is an equal opportunity employer and are committed to meeting our responsibilities under the Equality Act (2010). We respect the diverse experience and talents that every individual brings to our Company, and we are determined to ensure that no applicant or employee receives less favourable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable.
Please be aware that background checking (including credit, criminal records and CIFAS Internal Fraud Database Checks) form part of our recruitment process. We will adhere to our duties under the Rehabilitation of Offenders Act 1974.
