No matter where you are in your career – or where you want to be – we’re here to create a great place to work where you can grow, perform and love what you do. At Cromwell, we’re all individuals, with unique backgrounds and personalities. But we have one thing in common: delivering exceptional service for our customers. And we do this through our purpose of Keeping Industry Working.
Reporting directly to the Technical Support Manager, your main role will be to Repair, support & maintain industrial Vending Machine Inventory solutions at various customer locations across the UK. Full training & shadowing will be given to the right candidate.
What’s in it for you?
Competitive Salary
Company Bonus
Competitive annual leave allowance with annual purchase scheme
Group Personal Pension
Company Funded Healthcare Cash Plan
Commitment to employee development plans
24/7 Wellbeing and Employee Support
Cycle to work scheme
Other benefits include Company Sick Pay, Company Maternity & Paternity Pay, Discount Benefits Platform and Discounted Cromwell Products.
What will you do on a normal day?
Repair of Inventory solution machines across the UK
Maintenance of Inventory solution machines across the UK
100% Compliance of all salesforce features
Ensuring all tasks / requests meet quality standards.
Analysing and resolving faults.
Always ensure safe working practices.
Complying with Company and on-site / customer health & safety rules and regulations.
van stock management to ensure you are carrying the right parts to achieve a first-time resolution.
Key Relationships
Technical Support Manager
Implementation Engineer(s)
Technical Support Coordinator
Technical support Administrator
Technical Internal Product Support
Branch Network
What are we looking for?
Previous experience of mechanical and electrical implementation would be an advantage.
Full health and safety compliance.
An understanding of VMI industry / market sector.
Experience of working with multiple stakeholders.
Exceptional customer service experience (face to face and telephone).
Willing to learn new skills.
Knowledge of using a computer and windows software.
Excellent problem-solving skills.
Ability to work on your own, and use your initiative
Hands on mechanical ability.
Essential Qualifications & Skills:
Excellent communication skills to varying audiences.
Highly motivated with strong prioritisation and organisational skills.
Good attention to detail
Good decision-making skills.
Excellent technical and problem-solving skills.
Quality and safety focused approach.
Full Clean Driving Licence.
Flexible with working hours to ensure deadlines are met.
Willing to travel, including regular overnight stays across the UK.
Limited international travel may be required.
Joining the call out rota may be required to help deliver our 24 hours a day / 7 days a week availability promise
The role can be demanding and physical at times.
