The Imaging Department is looking for enthusiastic, motivated and adaptable individuals with experience in clerical and administration duties.
The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department. You will have to respond to and deal with a variety of often complex requests in a timely manner, whether by telephone, email or in person.
This role will require the postholder to cover the departmental hours of service which are 8am to 8pm Monday to Friday.
Previous applicants need not apply.
To provide a front line reception service to patients attending for X-rays, ultrasound & obstetric ultrasound, CT, MRI and other imaging procedures.
To ensure the successful preparation of appointments covering all imaging modalities and sites following guidelines consistent with requested examination, book patients at the reception, and liaise with staff in the department.
Responsible for handling and assisting patients/visitors with queries of a sensitive nature, explaining procedures in laymen's terms, what to expect in procedures in the absence of clinical staff, emphasising the examination requirements as per agreed procedures.
Managing phone queries from patients, other hospital staff and GPs. Ensuring any information is acted upon promptly including updating Soliton and/or other patient administration systems accordingly.
Responsible for maintenance of the waiting list and advising the Imaging Officer Coordinator of any issues especially possible breaches before they arise so that actions can be taken early to ensure breaches do not occur.
Responsible for maintaining departmental hours of service (8am to 8pm), covering other team members during holiday or other absences and offering assistance to other clerical staff in all areas including cross site working when required.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
Please see attached job description and person specification for full details of this role and the responsibilities required.
