This is a temporary position to cover maternity leave for 7 months from 1st September 2026 to 31st March 2027.
To offer support to Service Users in developing independent lives through the implementation of the aims and purposes of the YMCA and to help with the running and upkeep of YMCA residential property.
- You will manage a caseload of young people providing, engaging and creative support, to enable them to increase their independent living skills, so they can move on positively.
- You will work as part of a team delivering group and individual support sessions, working closely with young people to ensure they have genuine input into the design of all areas of their support.
- Effectively and professionally, you will support the daily operation of our Housing Team.
- You will liaise with partner organisations as required.
- You will be required to be committed to YMCA Wearside core values, services to the public, quality, equality and empowerment and to demonstrate this commitment in the way you carry out your duties.
- You will work to a professional standard in line with YMCA Wearside professional boundaries policy.
- YMCA Wearside are committed to safeguarding and promoting the welfare of children and expects all staff to share communication.
- Main Responsibilities
Managing a caseload of residents with a range of needs and aspirations.
Formulation of support plan in partnership with each young person, agreeing target outcomes and milestones.
Following an offer of accommodation, draw up a needs and risk assessment for each young person.
To ensure that vulnerable people are protected through knowledge of Adult and Child Safeguarding Procedures.
To provide practical help with independent living skills and managing residents responsibilities, including maintaining their property, Housing Benefit claims, rent payments, maximising income and acting promptly with arrears.
To maintain void levels and deal with abandonment of tenancies.
To respond in a timely manner to support young people with changes in benefits and changing economic circumstances.
To update the personal rents on Amis for the looked after service users.
To complete any clerical work and input any data into the AMIS System.
To maintain key worker records, complete timetables, update Amis and communicate with other members of the team through team meetings, communication book, intranet and other implemented communication measures when covering this role.
To work with external agencies including EDT and police to report any concerns or support needs for any looked after young people and to report them as missing when required.
Refer tenants to commissioned agencies regarding support throughout the night as and when required.
To facilitate drop ins and activities where possible.
Assist Senior Worker and Supported Housing Manager with enforcement action in case of contravention of house rules or non-compliance with licence agreement. Follow the Eviction policy issuing verbal and written warnings in line with YMCA procedures.
Accommodation database duties – Record accurate move in and out dates, ensure all charges for all client types including supported accommodation, housing benefit, young person’s rent etc are accounted for accurately for each account.
To work co-operatively as part of a small team ensuring all objectives are met for the young people in undertaking other responsibilities and tasks requested by the Housing Manager, Finance Manager, Development Manager, Chief Executive or Board.
To report any repairs and monitor any work in progress checking completed work and updating maintenance records.
To attend regular team meetings, undertake training as required, and participate in one to one supervisions.
Support Housing and Supported Housing Manager to ensure that the views, aspirations, concerns and ideas of young people are actively sort and acted upon. Support young people to achieve and thrive by providing opportunities to access education, training and employment.
To cover work in other areas of the business, where required.
To maintain confidentiality within the policies and procedures of the YMCA and external agencies.
To deal with emergencies in accordance with YMCA policies and procedures.
Familiarise yourself with the contractors list and respond to emergency repairs accordingly, making any arrangements needed to allow contractors access.
To ensure security measures are maintained, doors are locked, fire alarm checks, CCTV maintenance including appropriate use of furniture and equipment for the property.
To help tenants maintain accommodation, monitoring access to individual flats and maintaining security of the building.
To help with cleaning and maintenance of the building.
To ensure that visitors sign in and help residents maintain the security of the building. Carry out all mandatory and necessary training including SharePoint, Health & Safety and any other course requested within the 6 months probationary period and subsequent refresher training.
You will be required to undertake additional duties commensurate with the level of this post
The post holder will carry responsibility for the support of tenants as delegated by the Senior Worker and for aspects of the running and upkeep of the project, including the property
The post holder will be expected to show initiative and make decisions within the policies and procedures of YMCA Wearside LTD.
The special needs of the client group could lead to the need for conflict and aggression management in an environment which at times could be demanding and stressful. Regular evening and weekend working is required on a shift rota basis. To learn more about our sites, please visit https://ymcawearside.org.uk/our-branches/
10. Relationships
Internal
The post holder will relate to the Housing Manager daily and have day- to-day contact with other staff members and Tenants.
External
The post holder will be expected to maintain effective relationships with:
- Police Fire Brigade Ambulance personnel
- CPNs Statutory organisations Voluntary organisations
- EDT
In addition to the job set out in this description you may, from time-to-time, be required to undertake additional or other duties as necessary within your capabilities and status to meet the needs of YMCA Wearside LTD.
11. Person Specification
Qualifications
Level 2 in English and Maths or relevant qualifications - Essential
Level 3 in Housing or willing to work towards. - Essential
Experience
Previous housing experience - Desirable
Previous security experience - Essential
Previous work experience with young people - Essential
Able to manage own caseload and effectively meet targets and deadlines. - Essential
An enthusiasm for seeing young people thrive - essential
Knowledge
Understanding of CCTV systems - Desirable
Understanding of benefits relating to young people - Essential
Understanding of support planning - Essential
Aware of issues facing young people - Essential
Understanding of the leaving care service and looked after children - Essential
Understanding Health and Safety including risk management - Essential
Skills
Organisational skills - Essential
Excellent communication skills and the ability to communicate in groups and meetings - Essential
Strong inter-personal skills - Essential
IT skills - Essential
Ability to establish & maintain professional relationships - Essential
Personal
Commitment to live within reasonable daily travelling distance - Essential
Flexibility to work unsociable hours on a rota - Essential
Ability to perform under pressure - Essential
To respect the Christian ethos of the YMCA and uphold its values. - Essential
Other
Be able to meet the travel requirements of this position - Desirable
Outline of Terms and Conditions of Service
Night Support Worker
Remuneration see Job Advertisement details for information
Hours of Work 8.00 p.m. – 8.00 a.m.
Paid Leave Entitlement Paid leave entitlement for 6.6 weeks per year rising by 5 days per year after 5 years' service
Sick Pay Provision Statutory Sick Pay
Pension Entitlement YMCA Auto enrolment Pension Scheme
Period of Notice One months’ notice on either side except in cases of serious misconduct. One week during the probationary period
Conditions of Appointment Satisfactory references, medical questionnaire and satisfactory Enhanced DBS Disclosure
Probationary Period This appointment is subject to a probationary period of 3 months
Please note this position is 4 x 12hour shifts: 4 on and 4 off shift pattern with pro rata salary
Job Types: Full-time, Permanent
Pay: £13.55 per hour
Benefits:
Shift:
Education:
- A-Level or equivalent (required)
Experience:
- Home care: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
