Location: Salisbury and home working
Salary: £27,000 - £30,000 + benefits
Contract: Full time (Mon-Fri)
Working Pattern: This is a hybrid role with the expectation that you will be in the Salisbury office minimum 2 days per month. There may be a requirement for occasional travel elsewhere to support business activities.
Closing date for applications: Sunday 30th August at midnight, interviews will be held in Salisbury on 10th of September 2026
Benefits: 25 days’ holiday + 8 bank holidays, pension scheme, standard DBS check, ongoing professional support and supervision, training and continued professional development opportunities, peer buddy allocated at induction, and fully-funded team development events.
Make a difference behind the scenes.
At MCTS, we believe that children, young people and families impacted by trauma, abuse and neglect deserve access to high-quality, specialist support.
We currently provide five services:
· Expert Witness Network: providing specialist psychological assessments to courts
· Autism and ADHD assessment and support: providing assessment, diagnosis and support for children, young people and adults
· Assessment and Therapies: providing assessments and therapy to children, young people, adults and families
· Clinical Support to Care Providers: where our clinicians support independent children’s home providers
· Consultation and Training: sharing knowledge and expertise with individuals, organisations and teams.
We're looking for an organised, proactive and relationship-focused Workflow Coordinator to join our growing team. This is a pivotal role that helps ensure our referrals, assessments and therapeutic services run efficiently from initial enquiry through to completion and invoicing.
If you enjoy managing complex workflows, building positive relationships, solving problems and making a real difference to service delivery, we'd love to hear from you.
About the role
As Workflow Coordinator, you will provide end-to-end administrative and operational support across our services, ensuring referrals are progressed efficiently, deadlines are met, and clients and affiliates receive an exceptional experience throughout their journey.
You'll work closely with the Operations Manager, Clinical Case Lead and service leads while acting as a key point of contact for referrers, affiliate clinicians and stakeholders.
Key Responsibilities
· Managing enquiries, referrals and customer communications.
· Coordinating instructed cases from referral through to report filing.
· Monitoring deadlines, milestones and workflow trackers.
· Supporting affiliates with onboarding, induction and ongoing administration.
· Maintaining accurate records within our systems, including our clinical record system, Tacklit.
· Processing invoices and supporting financial administration.
· Coordinating quality assurance and affiliate support processes.
· Supporting business development, marketing and customer feedback activities.
What we're looking for
Essential:
· Experience coordinating referrals, cases or workflows in a busy environment.
· Excellent organisational, communication and customer service skills.
· Strong attention to detail and the ability to manage multiple priorities.
· Experience handling sensitive information and maintaining accurate records.
· Confidence using Microsoft Office, including Word, Excel and Outlook.
· A proactive, flexible and solution-focused approach.
Desirable
· Experience within health, social care, psychology, education or legal services.
· Knowledge of expert witness, diagnostic, or therapeutic services.
· Experience working from home.
If you’re highly organised, proactive, and adaptable, with a strong commitment to customer service, this could be the role for you.
Why join MCTS?
We are committed to creating a supportive, inclusive and values-led workplace where every member of the team can thrive and contribute to improving outcomes for children, young people and families.
Apply today and help us deliver life-changing specialist services to children, young people and families across the UK.
Do not delay your application – the listing will be closed early if sufficient applications are received.
To find out more about us, please visit: www.mcts.org.uk
To apply for this role please fill out the Application Form on the following link:
https://hr.breathehr.com/v/referrals-and-workflow-coordinator-48364
We will only be able to shortlist applicants that have completed our Application Form.
Pay: £27,000.00-£30,000.00 per year
Application question(s):
- How many years of experience do you have in referrals, workflow coordination, or case coordination?
- Have you previously worked within health, social care, psychology, education or legal services?
- Have you previously worked in expert witness, diagnostic, or therapeutic services?
- Do you have any experience working from home?
- Are you able to commute to the Salisbury office minimum 2 days per month?
- Do you have a full UK driving licence and are willing to travel to events?
- Are you eligible to live and work in the UK without a requirement for visa support, now or in the future?
- Do you have fluent English language skills?
Work Location: Hybrid remote in Salisbury
