Armeg
Armeg Ltd are the leading manufacturer of performance-quality power tool drilling accessories in the UK. We have been designing and making products since 1973. Everything we make is not only the product of quality materials, or rigorous quality control, but true expertise, insight, and knowledge. Over the years, we’ve created products that have revolutionised the way professionals work. We are now seeking a Customer Service to assist us in driving our growth, development, and expansion.
Job description
This role is about working across the Customer Service Support team. You will report to the customer service team leader.
- Order processing
- Invoice creation
- Handle incoming calls, make outbound calls, and respond to emails to assist customers with their inquiries, concerns, and requests.
- Develop a comprehensive understanding of our products and services to provide accurate and helpful information to customers.
- Demonstrate strong problem-solving skills by actively listening to customers, identifying their needs, and finding appropriate solutions.
- Strive to build and maintain strong customer relationships by providing personalised and empathetic support, fostering customer loyalty, and addressing their concerns.
- Use of computer software for order input, document creation, recording information
- Assist in warehouse as/when required
Person Specification
Relevant experience: Previous admin experience would be advantageous but not essential.
Knowledge and skills:
· Knowledge of Outlook and general computer skills
· Respond to customer calls and e-mails promptly
· Dealing and resolving customer queries
· Able to work well as part of a small team
· Excellent written and verbal communication skills
· Accuracy with an eye to detail
· Good numeracy
· Good communication skills
· Able to plan and organise
· Able to complete paperwork and count stock items
· Knowledge of safe manual handling
Person characteristics:
· Ability to meet deadlines and work well under pressure
· Self-motivated with a strong work ethic
Working Hours: 37.5 per week. Monday to Thursday 8:30 am - 5:00 pm and Friday 9:00 am – 3:00pm
Job Types: Full-time, Permanent
Pay: £24,784.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work authorisation:
- United Kingdom (required)
Work Location: In person
