everyCustomer Experience and Culture Assistant | Guildford | Full-Time | £25,000 - £27,000 per year depending on experience.
Join the Journey at Kelly’s Storage – Where Tradition Meets EPIC
At Kelly’s Storage, we’ve been shaking up the storage industry since 1937, and the excitement is only just beginning! With ambitious growth plans and a dynamic team, there’s never been a better time to come on board. We’re on the lookout for enthusiastic, people-focused team players to help us shape the future. You’ll be part of a business with a start-up spirit backed by the stability of a well-established and financially secure company.
Why You’ll Love Working With Us.
We know that a great business starts with a great team – and we go the extra mile to make Kelly’s Storage a fantastic place to work:
- Competitive salary (£25k–£27k depending on experience)
- Plenty of learning & development opportunities
- Unlimited coffee & tea (we know how important this is!)
- Regular team socials and fun events
- A culture built on collaboration, positivity, and growth
- Support tailored to you – no one-size-fits-all here!
- 9 day fortnight working pattern (meaning you could have every other Friday off)
You won’t just be part of a company – you’ll help shape it.
Who We're Looking For: If the following sounds like you, we’d love to hear from you:
- You're a people person who loves creating positive experiences for customers and colleagues.
- You’re a motivated self-starter, always curious and keen to grow.
- You’re a strong communicator, confident working with both customers and team members.
- You’re a solution finder, positive, proactive, and calm under pressure.
- You thrive in a fast-paced, team-driven environment, where every day brings something new.
What You’ll Be Doing
- Be a key point of contact for both customers and colleagues, delivering an outstanding experience every time.
- Act as the main day-to-day contact for customer and staff queries via email, phone, and in person.
- Help manage and man reception, creating a welcoming and professional front-of-house experience where needed.
- Answer incoming phone calls and triage incoming post efficiently.
- Maintain office supplies and help keep the office running smoothly.
- Support customers with queries relating to their inventory, collections, and deliveries.
- Assist the sales team with inventory-related projects where needed.
- Work closely with the operations team, helping answer queries and ensuring the smooth operational running of the business.
- Support and help execute internal projects, including initiatives to improve our customer journey and overall customer experience.
- Host and manage site visits and in-person interactions for customers.
- Collaborate closely with your colleagues to drive exciting projects and problem solve.
We are looking for someone available Monday to Friday, with occasional weekend shifts.
How to Apply.
If this sounds like your kind of place, send us your CV along with a short cover letter telling us why you're the perfect fit.
We’re Committed to Inclusion. Diversity makes us stronger. We welcome and celebrate people from all backgrounds, cultures, and experiences. We're committed to building an inclusive team where everyone feels valued, supported, and empowered to thrive.
Pay: £25,000.00-£27,000.00 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Free parking
- Health & wellbeing programme
- On-site parking
- Sick pay
Work Location: In person
