Positive Impact Care Group
Location: Wirral & Sefton
Pay: £14.65 per hour
Hours: 40 hours per week
Working Pattern: Flexible – with a target of approximately 20 hours on rota / 20 hours management time
Job Type: Full-time
Essential: Full driving licence and ability to drive
About the Role
Positive Impact Care Group is looking for a confident, organised and motivated Service Lead to join the leadership of our Community Outreach Service across Wirral and Sefton.
This is a hands-on leadership and operational role, working alongside another Service Lead to oversee the safe and effective delivery of our outreach provision.
Our Outreach Service includes bespoke packages of support, and the successful candidate will play an important role in ensuring these packages are delivered safely, consistently and in accordance with each person's individual needs, risks and desired outcomes.
This is not a purely office-based management position. We want our Service Leads to know the people we support, know their staff teams and have a genuine understanding of how support is being delivered.
How the Role Works
The position is 40 hours per week and combines direct support with protected leadership and management responsibilities.
Our target working model is approximately 20 hours on rota and 20 hours off rota each week.
This is a standard we aim to achieve rather than a fixed weekly split. The actual balance may vary depending on the needs of the people we support, staffing requirements, meetings, incidents and other operational priorities.
On-Rota Hours
Your on-rota hours will keep you connected to the service and may involve working directly alongside staff and the people we support.
This provides an opportunity to observe practice, understand people's support needs, identify areas for development and lead by example.
Management Hours
Your management time will be used to provide effective oversight of the service and will include responsibilities such as:
- Staff supervisions and performance discussions.
- Staff support, development and competency oversight.
- Reviewing care and support documentation.
- Reviewing risk assessments and ensuring identified control measures remain appropriate.
- Incident and safeguarding reviews.
- Quality assurance and service audits.
- Management actions and action plans.
- Staff and service meetings.
- Attending and contributing to MDT meetings.
- Liaising with families, social workers, commissioners, health professionals and other agencies.
- Monitoring the delivery of bespoke support packages.
- Operational planning and problem-solving.
- Maintaining clear management records and audit trails.
About Our Outreach Service
Our Outreach Service provides support to people across Wirral and Sefton, including individuals who may have complex needs and bespoke packages of support.
Unlike a traditional residential service, support is delivered across the community rather than from one fixed location.
Our teams may support people in shops, cafés, leisure facilities, public transport, appointments and other public and community environments.
This means our Service Leads need to be comfortable managing a service across multiple locations and responding appropriately when circumstances change.
You will need to understand the importance of dynamic risk management, professional judgement and effective communication when supporting people within the community.
Key Responsibilities
Working alongside another Service Lead, you will:
- Provide day-to-day leadership and operational oversight of the Outreach Service.
- Maintain oversight of bespoke packages of support and ensure agreed support is being delivered effectively.
- Provide regular supervision to staff, setting clear expectations and addressing areas for development.
- Support staff with their professional development and competency.
- Attend and actively contribute to multidisciplinary team (MDT) meetings.
- Build effective professional relationships with families, social workers, commissioners, health professionals and other agencies.
- Ensure people's support remains person-centred, outcome-focused and responsive to changing needs.
- Maintain oversight of staffing and deployment across the service.
- Work directly alongside staff and the people we support where required.
- Monitor the quality of support through observations, audits, record reviews and direct engagement.
- Ensure risks associated with community-based support are identified, assessed and appropriately managed.
- Review incidents, accidents, safeguarding concerns and other significant events.
- Ensure safeguarding and other significant concerns are appropriately reported, escalated and followed through.
- Identify patterns and emerging risks within individual packages and across the wider service.
- Challenge poor practice and address concerns regarding staff performance, conduct or competency.
- Ensure records are factual, timely, professional and sufficiently detailed.
- Maintain effective communication and handovers across a geographically dispersed workforce.
- Ensure agreed actions are allocated, monitored and completed.
- Escalate significant concerns appropriately to senior management.
- Support continuous improvement across the Outreach Service.
What We're Looking For
We need someone who is approachable and supportive but also confident enough to lead.
You should be comfortable making decisions, having difficult conversations when required and challenging practice when standards are not being met.
You will also need to be able to build positive relationships with the people we support and their wider professional networks.
Essential
- Full driving licence and ability to drive.
- Experience working within health and social care.
- Experience supporting people with complex or bespoke support needs.
- Experience of taking additional responsibility within a care or support environment.
- Good understanding of safeguarding.
- Good understanding of risk assessment and positive risk-taking.
- Ability to supervise, support and provide direction to staff.
- Confidence communicating with multidisciplinary professionals.
- Strong written and verbal communication skills.
- Good organisational and time-management skills.
- Ability to prioritise competing operational demands.
- Confidence responding to incidents and changing circumstances.
- Ability to challenge poor practice professionally.
- Commitment to person-centred support, dignity, choice and independence.
- Flexibility to meet the operational needs of an Outreach Service.
Desirable
- Previous experience as a Senior Support Worker, Team Leader, Service Lead or similar.
- Experience participating in MDT meetings.
- Experience coordinating or overseeing bespoke packages of care and support.
- Experience completing staff supervisions.
- Experience with audits, incident reviews and quality assurance.
- Level 3 qualification in Health & Social Care or equivalent.
- Leadership or management qualification, or willingness to undertake further development.
Tools Provided
To support you in carrying out your management responsibilities effectively, you will be provided with:
- Your own work mobile phone.
- Your own work laptop.
These will enable you to maintain appropriate communication, access service information and complete your management responsibilities while working across our Outreach provision.
The Person We're Looking For
We are not looking for someone who wants to manage the service entirely from behind a desk.
We want a Service Lead who is visible, accountable and involved.
You should know your staff, understand the people and packages you are responsible for, communicate effectively with the wider MDT and be able to recognise when something requires management intervention.
At any point, our Service Leads should have a good understanding of:
- What is happening across their service.
- How individual bespoke packages are progressing.
- Where the principal risks and concerns are.
- Whether staff are delivering support to the expected standard.
- Which staff require additional support, supervision or development.
- What actions are outstanding and who is responsible for them.
- Whether those actions have been completed.
- Where further management intervention is required.
We particularly value people who don't simply identify a problem and pass it on.
We want Service Leads who take ownership, find solutions and follow actions through.
What We Offer
- £14.65 per hour.
- 40-hour full-time position.
- Target working model of approximately 20 hours on rota / 20 hours management time.
- Your own work mobile phone.
- Your own work laptop.
- Opportunity to work alongside another Service Lead.
- Hands-on leadership experience within bespoke community support packages.
- Opportunity to develop your experience in staff management, MDT working and service leadership.
If you are an experienced social care professional who is ready to take greater responsibility, lead staff and help us maintain high standards across our Community Outreach Service, we would like to hear from you.
Apply to join Positive Impact Care Group as a Service Lead – Community Outreach.
Pay: £14.65 per hour
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
- Referral programme
- Work from home
Work Location: In person
