- Do you have good communications skills?
- Are you customer focused?
- Are you self-motivated and able to work independently?
Look no further! We have a fantastic opportunity for a Visiting Officer to join our team here at Stockton-on-Tees Borough Council Revenues, Benefits and Welfare Service.
About the Team
Stockton-on-Tees Borough Council collects Council Tax and Business Rates from more than 90,000 households and 5,700 businesses, helping to fund vital local services. The Revenues, Benefits and Welfare Service is committed to delivering excellent customer service, supporting financially vulnerable residents and ensuring that public funds are administered fairly and effectively.
Our team plays a key role in maintaining accurate records, maximising income collection and helping residents access the support they are entitled to. We work closely with customers, colleagues and partner organisations to deliver positive outcomes across the Borough.
About the Role
As a Visiting Officer, you will undertake visits and inspections to residential and commercial properties across Stockton-on-Tees, gathering information to support Council Tax, Business Rates and related services.
You will investigate liability and entitlement, verify customer circumstances, identify property changes and new developments, and provide advice on payments, discounts, exemptions and support available.
The role involves meeting a wide range of customers, including vulnerable residents, helping them understand their accounts and assisting with forms where required. You will also help to identify potential fraud, support compliance activities, maintain accurate case records and contribute to the continuous improvement of the service.
This is a varied, mainly field-based role that combines customer service, investigation, problem-solving and independent working.
Were Looking for Someone Who:
- Has experience in investigation, compliance, technical administration or a similar customer-focused role.
- Can communicate confidently and professionally, both face-to-face and in writing.
- Is able to build rapport with people from a wide range of backgrounds and handle sensitive situations with empathy and professionalism.
- Can manage a busy caseload, prioritise effectively and work independently using their own initiative.
- Demonstrates integrity, sound judgement and a commitment to excellent customer service.
- Shares our values of teamwork, continuous improvement and supporting local communities.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
Stockton-on-Tees Borough Council prides itself on being a great place to work where staff are trusted, valued and supported to make a positive contribution at work.
We offer an excellent total reward package, including:
- A competitive salary of up to £28,598
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning and development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
Rewarding careers. We do that - Stockton-on-Tees Borough Council
If you have any questions or would like an informal discussion about the post, please email Jo Bradley, Service Strategy and Improvement Manager, on
[email protected]
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that were unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from
[email protected] to the email linked to your North East Jobs account, and will also appear in the My Messages section of your account.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Councils statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Councils recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employees visa is due to expire and sponsorship is not granted.
