We are an award-winning, Manchester-based property management company that genuinely stands apart. You’ll be joining an experienced and supportive team in a positive, professional working environment.
We take a proactive and personal approach to property management, working closely with clients, residents and contractors to ensure our buildings are well maintained, compliant and professionally managed.
We are looking for an experienced Facilities Coordinator to join our team and work closely with our Property Manager.
The Role
The Facilities Coordinator will manage reactive repairs, planned maintenance and contractor instructions across the portfolio. You will coordinate jobs from the initial report through to completion, keeping residents, contractors and Property Managers updated throughout.
Fixflo is our main maintenance management system. You will be responsible for ensuring jobs are updated accurately and that all relevant quotations, reports, photographs, certificates and completion paperwork are uploaded before instructions are closed.
Our aim isn’t to be the biggest agent, but the best. We deliberately keep portfolio sizes manageable so our customers receive consistently high-quality service.
This role suits someone already working in block management who’s looking for a more rewarding and fulfilling position. We’re not a corporate agency; we offer a hands-on, personal approach where your contribution is genuinely recognised and valued.
Key Responsibilities
· Coordinate reactive repairs and planned maintenance across multiple residential developments.
· Work closely with Property Managers to prioritise and progress maintenance issues.
· Raise and manage contractor instructions through Fixflo.
· Arrange contractor appointments and access with residents and site teams.
· Obtain and compare quotations for maintenance works.
· Monitor outstanding jobs and follow up on delays.
· Keep residents and Property Managers updated on progress.
· Ensure contractor reports, photographs, certificates and completion paperwork are uploaded to Fixflo.
· Maintain a clear and accurate audit trail for each instruction.
· Check that works have been completed before closing jobs.
· Escalate urgent, high-risk or repeatedly delayed matters.
· Build strong and professional relationships with contractors and suppliers.
· Monitor contractor performance, communication and service standards.
· Support the coordination of compliance and remedial works.
· Attend residential developments when required.
Skills and Experience
The successful candidate will have:
· Previous experience within residential property management, block management or facilities management.
· Would be advantageous if TPI accredited.
· Experience coordinating repairs, contractors or maintenance services.
· Excellent organisation and coordination skills.
· The ability to manage multiple jobs and competing priorities.
· Strong written and verbal communication skills.
· Confidence dealing with residents, contractors and suppliers.
· Strong attention to detail and accurate record-keeping.
· A proactive approach to following up outstanding work.
· Experience using online property or maintenance management systems.
· Confidence using Microsoft Outlook, Word and Excel.
*Experience using Fixflo and working with high-rise residential buildings would be an advantage.
The Ideal Candidate
You will be:
· Organised, reliable and proactive.
· Confident managing contractors and challenging delays.
· Comfortable taking ownership of jobs through to completion.
· Able to remain calm when managing urgent issues.
· Focused on providing a professional service to residents and clients.
· A strong team player who can also work independently.
· Aware of the importance of accurate records within high-rise residential buildings.
Benefits
- 28 days including bank holidays.
- Company pension.
- Option to work from home 2 days per week after initial 3 month starter period has been completed
- Training and development opportunities.
- The opportunity to join a growing residential block management company.
- Working Days: Monday to Friday; 09:00-17:00
How to Apply
Please submit your CV with a short covering statement outlining your experience within property or facilities management and your reasons for applying to Block Living.
Pay: £25,500.00-£28,000.00 per year
Benefits:
- Company pension
- Employee discount
- Sick pay
- Work from home
Experience:
- Property Management: 1 year (required)
Work Location: Hybrid remote in Manchester M3 4AP
