The Langham, London; Europe’s first Grand Hotel is currently recruiting for Guest Services Agent to join our talented Guest Services team. We’re an equal opportunities employer, and we welcome and value applications from all communities.
ABOUT THE ROLE
In the role of the Guest Services Agent, your key focus will be to:
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carry out lobby hosting duties e.g. meet and greet guests as they arrive into the hotel, help them with directions, take them where they need to go etc.
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conduct spot checks of VIP rooms, ensure welcome cards and amenities are arranged and placed
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meet and greet VIPs as they arrive; check them in and room them and start building rapport and relationships
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make courtesy calls to VIPs and long stay guests to ensure their wellbeing, offer assistance and additional services
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update profiles with guest preferences, habits, personal information, any issues or queries guests may have during their stay
ABOUT YOU
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previous experience of working in a Front Office within a similar environment
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excellent customer services skills
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great communication skills
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immaculate personal presentation
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previous experience of Opera/Fidelio front office management systems is an advantage
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ability to deal with challenging situations
