You will be responding to helpline calls, which can cover wide-ranging and multifaceted issues. You will be using helpline skills to listen to callers’ concerns and draw on your expertise to provide tailored guidance to service users. You will need to ensure that you follow helpline safeguarding and data protection procedures and accurately record information into our Parents Helpline database. And, above all, you will have a strong passion for helping parents and carers to support themselves and their child in the best way they can.
Please note that our Helpline currently works within a hybrid model, with members of the team coming into the office 1-2 days per week. Our position concerning working arrangements may change in the future.
The part time position will consist of 28 hours (4 days per week), with core working days being Monday, Wednesday and Fridays.
In this role you will be required to work one evening shift per week until 6.45pm or 8.45pm, depending on the operational requirements of the service.
We are considering piloting extended helpline opening hours later in the evening and/or at the weekend in the future, so this role will require occasional out-of-hour work.
