Location: Skin-Matters, West London
Hours: 36–40 hours per week
Join an Award-Winning Boutique Skin Clinic
At Skin-Matters, we believe exceptional skin health starts with exceptional people.
We're looking for an experienced Studio Manager to become the driving force behind our day-to-day operations. This is a fantastic opportunity to work alongside the owner, taking ownership of the studio while helping shape the future growth of an independent, luxury skin clinic.
This is far more than a management role. We're looking for someone who is commercially minded, passionate about people, and thrives on creating exceptional client experiences while driving business performance.
Your Responsibilities
- Lead the daily operations of the studio.
- Support and inspire a high-performing team.
- Oversee front of house and client experience.
- Manage Profit & Loss reporting and business performance.
- Monitor KPIs and identify opportunities for growth.
- Drive treatment, retail and membership sales.
- Maximise appointment bookings and treatment room occupancy.
- Manage stock control, stock takes and supplier ordering.
- Prepare reports and work closely with the owner on business strategy.
- Deliver team training, coaching and development.
- Ensure exceptional standards throughout the clinic.
- Build strong, lasting relationships with clients.
- Manage online booking systems and diary optimisation.
We're Looking For Someone Who
- Has management experience within aesthetics, beauty, wellness or luxury hospitality.
- Understands commercial performance and P&L.
- Is confident managing KPIs and driving revenue.
- Leads by example.
- Is highly organised with exceptional attention to detail.
- Enjoys developing and supporting people.
- Loves delivering five-star client experiences.
- Is proactive, positive and solution focused.
- sales & marketing
- product lines we work with Envrion, advance nuttrition, Mesoeastatics, Bio Effect, revita lash, totally Dema, hypo21, celle story & Skin-Matters own brand
- treatments IPL,Laser,BabyFace, facials, peels, mesotherapy, micro needling, HydraFacial, Mopheus 8, Radio Frequency, micro current, LED & SkinGun
What We Offer
- 36–40 hours per week.
- Ongoing training and development.
- Staff discounts.
- Opportunity to work within an award-winning, growing business.
- The chance to play a key role in shaping the future of Skin-Matters.
If you're looking for a role where your ideas, leadership and passion will genuinely make a difference, we'd love to hear from you.
Essential criteria:
- Must at the very least have an interest and basic knowledge about beauty/skincare
- Must have a experience in a similar position
- Must be available to start within the next 2 weeks
Desired criteria:
- Previous experience using some online booking system.
- The flexibility to work evenings and weekends when required
This role pays £18-22 per hour depending on experience. There is also 10% commission on products sold to walk in clients and discount on products and facial/massage treatments for staff members.
Application deadline is August 20th . Interviews will be conducted immediately and to start as soon as possible. Training will be provided where necessary and the existing Front of House Manager is available till 31st July. This position will have a three month probation period to make sure it is a good fit and everyone is happy.
We look forward to hearing from you!
The Skin Matters Team x
Work remotely
Job Types: Full-time, Permanent
Pay: £18.00-£22.00 per hour
Benefits:
- Company pension
- Employee discount
- Sick pay
Shift:
Work Location: In person
