Reporting to the Sales Manager, a Ford Parts Telesales Advisor is responsible for professionally representing the Ford brand, building and maintaining strong and lasting relationships with new and existing customers, whilst achieving allocated sales targets. A Ford Parts Telesales Advisor is a brand champion, demonstrating and providing expert knowledge, advice and support, when engaging with customers.
- Build strong working relationships with customers through regular contact with them on the phone
- Accurately identify parts to meet the customer sales requirements
- Utilise all product promotions effectively to achieve specific targets set
- Identify and leverage potential sales opportunities within customer base
- Maintain own product knowledge and awareness of competitor activity
- Provide a high level of service to customers
- Handle incoming calls and customer enquiries within KPI’s, using the approved greeting
In order to be successful
- Be a self-starter with a proven track record in building strong relationships and achieving sales targets in a Business to Business (B2B) environment
- Be a confident and capable communicator with proven experience of selling in a fast paced and/or telesales environment
- Have a passion for providing a great customer service experience
- Be able to communicate effectively and build strong relationships with all key stakeholders
- Have the ability to relate well to others and work as part of a team
- Have excellent verbal and written communication skills with a professional telephone manner
Pay: £28,300.00-£30,700.00 per year
Benefits:
- Casual dress
- Company pension
- Employee discount
Experience:
- Call Centre : 1 year (required)
- Customer Service : 2 years (required)
- Inbound call: 1 year (required)
- parts or motor trade: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
