At Arches Housing, we’re committed to providing excellent services to our residents and creating safe, thriving communities. As an Assistant Housing Officer, you will be the face of our organisation, working directly with tenants both in the office, on the telephone and out in the community. This is a fast-paced, highly rewarding role where no two days are the same. You will support our Housing Officers in managing tenancies, resolving issues and ensuring our neighbourhoods remain safe and welcoming.
Key Responsibilities:
Customer contact: Act as the first point of contact for tenant enquiries, providing clear, friendly advice on tenancy matters, anti-social behaviour and basic rent queries.
Estate management: Conduct regular estate walkabouts and property inspections across our properties to ensure safety, cleanliness, and high maintenance standards.
Allocating properties: Advertise properties, shortlist applicants and conduct accompanied viewings. Support our Housing Officers to plan and prepare for sign-ups.
Community involvement: Respond to reports of low-level anti-social behaviour and tenancy management concerns, work collaboratively with local agencies and partners to find resolutions to problems.
About you:
You don’t necessarily need years of housing experience to be a great Assistant Housing Officer, we value attitude, empathy and communication skills.
What we’re looking for:
Someone who is an excellent communicator with great listening skills. You will have the ability to build trust with people from all walks of life.
You will be able to be calm under pressure and handle challenging situations with tact and diplomacy.
A person with strong IT skills and the ability to manage a varied workload, keep accurate records, and meet deadlines.
Someone with experience of using Customer Relationship Management (CRM) software, or Housing Management software is desirable.
A good understanding of Sheffield City regions, neighbourhoods and communities would be beneficial.
A full UK driving license and access to a vehicle for visits is essential for this role.
Why join Arches? Our benefits package includes:
Agile Working - opportunities to work flexibly to support a healthy work-life balance
Generous pension scheme - helping you plan for your future with a 9% employer contribution
Learning and development - opportunities to grow and develop your skills
Wellbeing support - Westfield cover, with access to mental health and wellbeing resources
Annual leave - generous holiday entitlement of 28 days (in addition to Bank Holidays), plus additional leave for long service (pro-rata for part-time working)
Team culture - a friendly, inclusive and supportive workplace.
Closing date: 14th August 2026
Interview date: 24th August 2026
The vacancy may close early if sufficient applications are received. Please send in your CV and a covering letter telling us about you and why this is the role for you, to [email protected]
To learn more about us, our values and see what we're all about check out our website: www.archeshousing.org.uk and Facebook page: www.facebook.com/archeshousing
Pay: £17,698.00 per year
Work Location: In person
