Retentions Advisor – £24,784.50 per annum plus Uncapped Commission!
Location: Sunderland - Roker
Type: Full-time, Permanent
Hungry for success? Join our high-performing retentions team at Betr Outsourcing!
Got sales experience? Great.
New to the game? No problem — we’ll train you if you’ve got the right attitude.
This is your chance to earn well, grow fast, and work in a vibrant, success-driven contact centre with huge potential.
The Role:
As a Retentions Advisor, you’ll be on the front line, speaking to customers who are thinking about leaving. Your job? Keep them on board.
What You’ll Be Doing:
- Handle objections and turn “no” into “yes”
- Offer tailored solutions to meet customer needs
- Work at pace in a busy contact centre environment
- Hit targets and earn uncapped commission
What We're Looking For:
- Money-motivated and eager to smash targets
- Resilient and driven – you don’t give up easily
- Coachable – open to learning and feedback
- Fast-paced – thrives in a high-energy sales environment
Why Join Betr?
- Uncapped commission – earn more for your results with top performers earning £35K+ OTE
- Clear progression opportunities
- Supportive, ambitious team culture
- Ongoing training and development to equip you with the skills needed for success
- Team incentives, events & referral bonuses - bag up to £300 for a putting a good word in
- Pension scheme & JAAQ wellbeing support
- Perkbox discounts & EAP
Shift Pattern:
Monday, Tuesday and Thursday 9am-6pm
Wednesday 9am-7pm
Friday 9am-5pm
1 in every 3 Saturday 10am-2pm
Ready to Take the Next Step?
If you’re motivated by targets and love delivering great customer experiences, we want to hear from you!
Job Types: Full-time, Permanent
Pay: From £24,784.50 per year
Benefits:
- Company events
- Company pension
- Health & wellbeing programme
- On-site parking
- Referral programme
- Store discount
Application question(s):
- This position has a quick turn around with start dates 14th and 21st September, do you have a notice period?
Experience:
- Customer retention: 1 year (preferred)
Work Location: In person
