The Middle House, located in the village of Askrigg in the Yorkshire Dales, is a privately owned 12 bedroom hotel with public bar and restaurant.
(www.middlehouseaskrigg.co.uk)
The hotel venue was purchased in February 2024 and has undergone extensive refurbishment to all areas of the business.
We strive to provide a range of great drinks in the bar, tasty food in the restaurant using local ingredients, comfortable accommodation in our 12 bedrooms and the very best "Yorkshire Hospitality". This is reflected in the review scores: 4.9 on TripAdvisor, 9.4 on Booking.com, 4.8 on Google and 9.8 on Expedia, and great tips, which you will receive a share of.
As we continue to grow, we are now looking for a Duty Manager/Supervisor to join the small, but perfectly formed team, and help drive the from strength to strength.
The role will involve:
- Supporting the Owner: Assisting with the overall management of the hotel, ensuring smooth operations.
- Leading and Motivating the Team: Providing guidance, training, and support to the team, ensuring they are motivated and efficient in their roles.
- Ensuring Guest Satisfaction: Greeting and interacting with guests, addressing their needs and concerns, and striving to exceed their expectations.
- Hands-on Operations: Being involved in day-to-day tasks across all areas of the business including bar, restaurant, reception, housekeeping and kitchen as required. We believe the perfect manager is a great all rounder!
- Maintaining Standards: Ensuring the owners quality and service standards are met, along with legal hygiene, health and safety standards.
- Mix of open and close shifts: Earliest start time 7:30am. Our bar is open daily until close (approx. 10pm Thursday-Sunday and midnight on Friday and Saturday).
- Stay overs: in the absence of the hotel owner, the Duty Manager/Supervisor will be required to stay over and be on call.
Skills and Qualifications:
- Excellent Communication and Leadership Skills: Ability to communicate effectively with team members and guests, and to lead and motivate a team.
- Strong Organizational and Problem-Solving Skills: Ability to manage multiple tasks, prioritize effectively, and resolve issues as they arise.
- Customer Service Focus: A passion for providing exceptional guest experiences and a commitment to guest satisfaction.
- Knowledge of Hotel Operations: Understanding of various hotel departments and procedures, including reception, housekeeping, and food and beverage.
- Experience in Hospitality: Previous experience in a hotel or similar setting, with a proven track record of success.
We believe the person is as important as the skill set, and you must be able to fit into a small team in a rural community.
This is not a 9-5 job, but equally we value our team and will strive to achieve a great work life balance for you.
If you think this role sounds like a great fit for you, we look forward to hearing from you.
**NO AGENCIES**
**LIVE IN NOT AVAILABLE**
**MUST BE ABLE TO COMMUTE**
**PREVIOUS APPLICANTS NEED NOT APPLY**
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Discounted or free food
- Free parking
- On-site parking
Ability to commute/relocate:
- Askrigg DL8: reliably commute or plan to relocate before starting work (required)
Experience:
- Hospitality management: 1 year (required)
Licence/Certification:
- Personal Licence (preferred)
- First Aid Certification (preferred)
- Food Hygiene Certificate (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
