Log my Care is the platform for next-generation care providers. We’re built for forward-thinking care teams who want to move beyond outdated systems and deliver the very best person-led care. Our mission is to enable providers to deliver proactive care—helping teams anticipate needs, prevent issues before they arise, and give people the best chance at healthier, happier lives. Outdated, clunky software wastes time and holds care back.
We’re building the antidote: intuitive, powerful tools that save hours on admin, unlock smarter insights, and raise the standard of care every day. That’s why over 2,000 providers across the UK choose Log my Care to deliver safer, smarter, more proactive care that transforms lives.
We’re looking for a highly operational Customer Success Team Lead to drive the day-to-day execution of our CS function. This role is responsible for ensuring the team delivers consistently across onboarding, retention, and growth, with a strong focus on process, accountability, and customer outcomes.
This is a hands-on leadership role, ideal for someone who thrives in execution rather than strategy, ensuring plans are delivered, not just defined.
Salary Range: £70-75K
Location: This role is based in London. Our mandatory in-office days are Wednesdays & Fridays.
Team Leadership & Accountability
Process & Operational Improvement
Cross-Functional Collaboration
Submit your Application
Exploratory video call with Kris - Talent Partner (25 mins)
Video Interview with Amber Director of CS (1 hour)
In-person task with Amber & Lizzie - Sales and Marketing Director
Final interview with Sam (Co-founder & CEO) to discuss what you might bring to the role and how you might embody our values at LmC (20 minutes).
Log My Care is committed to being an inclusive and diverse workplace. The excellent work produced by our team would not be possible without bringing together all of our team's different backgrounds, experiences and skills. We treat every employee equally, and fairly regardless of age, disability, gender, marital status, race, religion, or sexual orientation. It is vitally important that each of our team members feels confident, comfortable, and empowered.
Note to recruitment agencies: Log My Care is committed to building a long-term approach to our hiring strategy, we are therefore already working in partnership with a selected talent partner. We, therefore, ask you to hold off sending speculative CVs or sales approaches.
