Managed Print Support Specialist
Location: Office-based (with occasional travel)
About the Role
We’re looking for a technically minded and customer-focused Managed Print Support Specialist to support and deliver print management solutions across our customer base.
This role combines software support, device connectivity, troubleshooting, and customer communication. You’ll work closely with customers, internal teams, and third-party providers to ensure reliable, high-quality service delivery across managed print environments.
You’ll play a key role in supporting and maintaining solutions including uniFLOW and PaperCut, while helping customers resolve issues quickly and effectively.
This role suits someone who enjoys problem solving, working with technology, and building strong relationships through excellent service and communication.
What You’ll Do
- Implement, support, and maintain print management solutions including uniFLOW and PaperCut
- Gather customer requirements and help deliver tailored solutions
- Support software upgrades, testing, maintenance, and troubleshooting
- Assist with escalated technical support queries
- Monitor device connectivity and maintain monitoring platforms
- Diagnose and resolve network, device, and system issues remotely and on-site
- Work closely with Sales, Service, Field Engineers, customer IT teams, and third-party providers
- Maintain accurate systems and records to support service delivery and billing
- Provide clear communication and updates to customers and stakeholders
Requirements
Essential
- Experience in software implementation or technical support
- Strong networking and troubleshooting knowledge
- Excellent problem-solving skills
- Experience working with customers and stakeholders
- Strong communication and organisational skills
Nice to Have
- Experience with uniFLOW, PaperCut, or similar print management platforms
- Experience in managed print services or similar technical environments
- Familiarity with device monitoring tools and data collection agents
- Experience supporting pre-sales or solution build activities
Why Spectrum?
We offer:
- Flexible working arrangements
- Competitive remuneration
- Generous holiday allowance
- A collaborative and supportive culture
- Opportunities to develop technical skills and grow within the business
- Exposure to a wide range of technologies and customer environments
How to Apply
Send us your CV and a short covering letter telling us:
- What interests you about this role
- The type of technical challenges you enjoy solving
- What you would bring to the team
About Spectrum
Spectrum is an award-winning managed service technology business with over 40 years’ experience helping organisations improve efficiency through intelligent automation, document management, and business process technology.
We’re proud of our collaborative culture, flexible working environment, and commitment to doing things differently — and doing them well.
Spectrum is dedicated to building a diverse and inclusive team. We recruit based on capability, potential, and performance, and welcome applicants from all backgrounds.
Pay: £25,000.00-£30,000.00 per year
Benefits:
- Company pension
- Cycle to work scheme
- Free parking
- On-site parking
- Private medical insurance
- Referral programme
Work Location: Hybrid remote in Hessle HU13 0GD
