Job Description
Join a Business Built for PerformanceSpace Dental is one of the UK's fastest growing dental groups, built around innovation, high standards, and exceptional patient experiences.We're now looking for a driven, commercially minded Appointment Confirmer to join our team. This is not an administrative role. It's a sales-focused position where your ability to engage patients, create commitment, and reduce missed appointments directly impacts business performance.
Why This Opportunity Stands Out
£30,000 basic salary + commission
A high energy, high performing culture
A business that rewards initiative and celebrates success
Career progression opportunities within a rapidly growing organisation
Modern workplace with on site facilities and parking
Supportive leadership and ongoing development
The Role
As a consultation conversion specialist, you will be responsible for engaging patients before their consultations, ensuring they are informed, excited, and committed to attending.You'll work closely with our practice teams to maximise attendance rates and identify patients at risk of cancelling or not attending, proactively reengaging them and overcoming objections.
Key responsibilities include:
Contacting patients via phone, SMS and email ahead of appointments
Building rapport and generating excitement around treatment opportunities
Handling objections and addressing concerns that may prevent attendance
Reconfirming appointment details and next steps
Re-engaging patients who may be considering cancelling or not attending
Maintaining accurate records and follow up activity
Collaborating with practices to maximise consultation attendance
Key Performance Indicators
DNA (Did Not Attend) rate
Appointment confirmation rates
Re-engagement of at risk patients
Contact completion rates
Patient experience and communication standards
What We're Looking For
This position suits individuals who genuinely enjoy sales and thrive in a performance driven environment:Telephone based sales, retention or appointment-setting experience
Confident communicator
Strong objection-handling and relationship-building skills
Competitive mindset with a desire to achieve and exceed targets
Financially motivated and comfortable working to KPIs
Highly organised, resilient and proactive
Ability to perform in a fast-paced environmentThe OpportunityThis role offers more than just a salary, it's a platform to:Be rewarded directly for your performance
Develop within one of the UK's fastest-growing dental organisations
Build a career in a business that values energy, accountability and results
Make a measurable impact by improving patient attendance and practice performance
Pay: From £30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Free parking
- On-site parking
- Referral programme
Work Location: In person
