Job Title: Café / Bakery Front of House Manager
Location: London, E11 2RL (Leytonstone area) – Local candidates preferred
Pay: From £31,500.00 per year + Potential Performance Bonus
Job Type: Full-time, Permanent
Hours: 40 hours per week (5 days out of 7 on a rotating rota, including weekends)
Shift Note: Must be able to accommodate 5:30 AM starts on weekend shifts.
About La Bakerie:
La Bakerie is a beloved independent bakery and café nestled in the heart of the community. We are passionate about serving our neighbours with the finest made-from-scratch brunch delights, artisan sourdough, exquisite pastries, and expertly brewed specialty coffee.
What sets us apart is our commitment to true craft; every item is created daily on-site by our talented team of bakers and chefs. We foster a welcoming, high-energy, yet relaxing atmosphere and are looking for a dynamic leader to drive our customer experience forward.
The Opportunity:
We are seeking an experienced, enthusiastic, and highly organised Front of House Manager to lead, inspire, and elevate our front-of-house team. This is a pivotal role where you will shape the daily atmosphere, mentor a passionate team, and directly contribute to the growth and success of an independent local business.
Key Responsibilities:
Team Leadership and Development
- Lead & Inspire: Mentor and motivate the FOH team to deliver impeccable customer service and maintain high operational standards.
- People Management: Oversee the recruitment, onboarding, training, and ongoing performance reviews of FOH staff.
- Smart Scheduling: Create and manage the weekly staff rota, collaborating with the Head Chef to optimise labour costs while ensuring seamless floor coverage.
- Culture Builder: Foster a positive, collaborative, and high-energy work environment where team members feel valued.
Operational Excellence
- Day-to-Day Operations: Oversee opening/closing procedures, cash handling, till reconciliation, and daily administrative tasks.
- Visual Merchandising: Maintain beautiful, well-stocked, and appetising counter displays for all baked goods and beverages.
- Stock & Waste Control: Monitor FOH inventory (coffee, milk, drinks..), coordinate ordering with the kitchen, and implement active strategies to minimise waste and spoilage.
- Compliance: Maintain strict adherence to all health and safety, food hygiene, and sanitation regulations.
Customer Experience & Sales
- Community Focus: Cultivate a warm, welcoming environment, ensuring every customer enjoys a memorable visit.
- Resolve with Grace: Address customer feedback and complaints professionally, turning challenges into positive experiences.
- Drive Business Growth: Actively encourage upselling, cross-selling, and the promotion of special offers or seasonal events.
- Kitchen Liaison: Maintain flawless communication with the kitchen team to ensure smooth order flow and ticket times.
What we are looking for
- Experience: 2+ years of proven experience in a FOH Management role within a fast-paced hospitality environment (bakery/café experience is highly advantageous).
- Coffee Passion: Competent barista skills with an understanding of specialty coffee standards.
- Leadership Flair: A natural motivator with exceptional communication skills and a hands-on management style.
- Tech Savvy: Comfortable with POS systems, inventory software, and spreadsheet tools (Excel/Google Sheets).
- Logistics: Must have the legal right to work in the UK and a reliable commute to London E11 (especially for those 5:30 AM weekend starts).
What We Offer
- Competitive Salary + potential performance-based bonus
- Company pension scheme.
- Generous employee discounts on our delicious food and drinks.
- Opportunities for professional development and growth within our company.
- A welcoming and friendly work environment where your contributions are valued.
- 40 hours per week.
- Includes weekdays and weekend shifts on a rotating basis (5 days a week).
- Must be able to start at 5.30am on weekends when on shift.
To Apply
If you are a dedicated hospitality professional with a flair for leadership and a love for great food, we want to hear from you!
Please submit your CV and a short cover letter outlining your relevant experience and why you’re the perfect fit for La Bakerie to [email protected].
We look forward to hearing from you!
Job Types: Full-time, Permanent
Pay: From £31,500.00 per year
Benefits:
- Company pension
- Discounted or free food
Ability to commute/relocate:
- London E11 2RL: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you available to work weekends?
- Some shifts will require early starts. Can you start at 5.30am when required?
Experience:
- cafe management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
