Working at The Alnwick Garden means joining one of the North East’s most distinctive and ambitious visitor attractions. We are now seeking an experienced and motivated Food & Beverage Manager to lead our retail catering operation, managing front of house in both our Pavilion Cafe and Bakery. You will play a key role in delivering exceptional experiences for our visitors. This is a pivotal middle‑management role, responsible for ensuring our food and beverage offer reflects the quality, creativity, and values of the Garden.
About the Role
As Food & Beverage Manager, you will oversee the day‑to‑day running of two F&B outlets, ensuring high standards of service, presentation and operational efficiency. You will lead and develop a dedicated team, manage budgets and performance targets, and work closely with colleagues across the organisation to support events, seasonal programming and commercial growth.
You will be expected to bring a hands‑on, solutions‑focused approach, balancing operational delivery with forward planning. The role offers the opportunity to shape the future of our F&B offer as we continue to grow, innovate and enhance the visitor experience.
Key Responsibilities
- Lead the front-of-house operational management of both retail catering outlets across the site
- Deliver consistently high standards of customer service and food quality
- Manage staffing, training, rotas and performance to build a strong, motivated team
- Oversee stock control, ordering and cost management
- Ensure compliance with all food safety, health and hygiene regulations
- Support the development of menus and seasonal offers
- Work collaboratively with the wider garden teams
- Contribute to commercial planning, budgeting and performance reporting
- Drive continuous improvement in efficiency, sustainability, and visitor satisfaction
About You
We are looking for someone who brings:
- Proven experience in managing multi‑site or high‑volume F&B operations
- Strong leadership skills with the ability to motivate and develop teams
- Excellent organisational and problem‑solving abilities
- A commitment to delivering outstanding customer service
- Confidence in managing budgets, margins and operational KPIs
- A proactive, collaborative working style
Why Join Us?
The Alnwick Garden is a unique and inspiring place to work. You will be part of a passionate team at an exciting time of development, with opportunities to contribute to new initiatives, shape the visitor experience as we develop our five year strategy, and support our wider charitable and cultural ambitions.
Pay: £33,020.00 per year
Benefits:
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Store discount
Experience:
- Hospitality management: 2 years (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
