Part-Time | Self-Employed
Location: Bagshot, Surrey
Start Date: August 2026
About Us
Physica Health is one of Surrey's leading Physiotherapy, Women's Health and Rehabilitation clinics. Our team works across elite sport including Formula 1, professional golf, football and rugby, while also helping local people move better, recover from injury and stay active.
We are looking for an organised, proactive and people-focused Clinic Coordinator to join our team and help deliver an exceptional experience for every patient who walks through our doors.
This is much more than a reception role.
We are looking for somebody who enjoys taking ownership, solving problems, supporting a busy clinical team and helping the clinic run smoothly day-to-day.
The Role
As a Clinic Coordinator, you will become a key part of the team and help manage many aspects of the clinic's daily operations.
Your responsibilities will include:
- Answering phone calls and responding to patient enquiries
- Welcoming patients and creating an exceptional first impression
- Managing bookings, cancellations and diary changes using our clinic software
- Supporting patients with ongoing appointments and treatment plans
- Managing insurance administration, invoices, remittances and payment tracking
- Chasing outstanding invoices and payments where required
- Managing waiting lists and recall systems
- Supporting therapists with day-to-day administrative requirements
- Ordering stock and monitoring clinic supplies
- Assisting with maintaining a clean, organised and professional clinic environment
- Supporting marketing activities and social media content creation
- Creating graphics and promotional materials using Canva
- Assisting directors with administrative and organisational tasks
- Helping improve systems and processes within the clinic
Who We're Looking For
The ideal candidate is someone who naturally takes initiative and enjoys helping things run efficiently.
You will likely be:
- Friendly, positive and confident communicating with people
- Comfortable answering and making phone calls
- Highly organised with strong attention to detail
- Proactive and solution-focused
- Able to manage multiple tasks at once
- Comfortable working independently
- Reliable, trustworthy and professional
- Confident learning new software and systems
- Interested in health, wellbeing, fitness or rehabilitation
- Someone who genuinely enjoys helping people
Essential Skills
- Strong written and verbal communication skills
- Good computer literacy
- Confidence using Apple Mac computers
- Experience using Google Workspace including Docs and Sheets
- Comfortable using social media platforms such as Instagram and Facebook
- Ability to learn new systems quickly
- Excellent organisational skills
Desirable Skills
- Previous administration or reception experience
- Experience using Canva
- Experience creating social media content
- Experience working within healthcare, fitness, hospitality or customer service environments
- Experience handling invoices, payments or financial administration
What Success Looks Like
The right person will become somebody that both our patients and practitioners rely on.
You will be the person who notices problems before they become problems, takes ownership of tasks, follows through on commitments and actively contributes to making the clinic better.
Benefits
- Supportive and friendly team environment
- Ongoing mentoring and development
- Opportunities to expand your responsibilities over time
- Involvement in marketing, operations and business projects
- Staff discounts
- On-site gym access
- On-site parking
Application Instructions
To apply, please send your CV and answer the following two questions:
1. Why would you like to work at Physica Health?
2. Tell us about a time you took ownership of a task or problem and improved the outcome.
At the start of your answers, please include the words:
"Bagshot Clinic Assistant"
We will begin reviewing applications as they are received and may interview suitable candidates before the closing date.
We look forward to hearing from you.
Pay: £13.00 per hour
Benefits:
- Employee discount
- Free parking
- On-site gym
- On-site parking
Application question(s):
- Describe your experience using Canva, social media or creating content.
- Describe any experience you have dealing with invoices, payments or financial administration.
- This role involves answering and making phone calls throughout the day. Are you comfortable doing this? Please explain.
- Why does this role appeal to you specifically?
Work authorisation:
- United Kingdom (required)
Work Location: In person
