Account Manager – Customer Service
Location: Barking
Full time: Monday to Friday
Salary: £25,000 - £28,000 + Commission
Online Lubricants is a leading UK oil distributor committed to raising industry standards through exceptional customer service and innovation.
Established in 1994, we are an authorised distributor for TotalEnergies, Q8Oils, Fleetguard, and Petro-Canada Lubricants. With decades of industry expertise, we continue to grow by investing in both our customers and our people.
We are looking for an enthusiastic and self-motivated professional to join our excellent Customer Service team.
Why join Online Lubricants?
- Clear career progression opportunities within a growing business
- Ongoing training and development investment
- Supportive and collaborative team culture
- Regular company events and team socials
Responsibilities:
Managing a portfolio of existing customers building and nurturing relationships focusing on satisfaction, retention, and account growth.
- Sales order processing – from inbound and outbound phone calls, emails and our website.
- Proactively communicating – outbound calls and emails
- Understanding a customer requirements and providing solutions
- Identifying order gaps and managing customer spend
- Maintaining accurate customer records
- Liaising with other departments to resolve issues
- Operations – Delivery or product queries
- Accounts – Credit or payment queries
- Identifying upsell and cross selling opportunities
Experience required/qualifications:
- 12+ months experience in a similar role – desirable
- Account Management experience - desirable
- Excellent communication skills – both verbal and written
- Excellent IT skills
- Experience in negotiating with customers – Desirable
- Good team player
- Be flexible and work around our customers
- Willingness to learn technical information based around our business
- Full Training provided
- Above all, excellent attitude and willingness to learn are essential
What we provide:
- Phone/phone allowance for drivers/management
- Workwear
- 21 days holiday plus bank holidays
- Increase in holiday with service
- Clothing allowance for operations staff
- Ad-hoc bonuses
- Free tea/coffee/kitchen provisions
- Company events
- Customer incentive scheme
- Referral scheme
- Oil and other products for personal car
Pay: £25,000.00-£28,000.00 per year
Benefits:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
- Transport links
Experience:
- Account management: 1 year (preferred)
- Customer service: 1 year (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
