Admissions & Retail Assistant Part-Time
Description
Your Introduction to Farmer Palmer’s Team and History
In 1998 Farmer Palmer’s was born. From the beginning, we have been driven by a passion for creating a family-friendly environment where children can learn, play, and get close to the countryside animals.
Reports to: Lindsey Jessopp (Admissions & Retail Manager)
Accountable to: Directors of Farmer Palmers Farm Park – Phillip Palmer and Sandra Palmer-Snellin
Location: Farmer Palmers Farm Park, Wareham Road, Poole, BH16 6EU
Duties and responsibilities: Admission/General
Hours: between 9am & 5pm, one day every weekend with additional hours during school holidays/staff cover.
Applicants must be 16 years or over
- Ensure the main reception/retail area is ready for business and the day ahead.
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Deal with and respond to internal and external emails.
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Customer Service – Meet and greet customers on arrival and by telephone and email.
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Phones – answer and transfer calls (take and relay messages to team members).
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Till – Cash & card handling Inc. cashing up at the end of the day.
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Post – Collect, open, and distribute to team.
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Send daily admission figures to supervisors.
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Produce documents (invoices/signs).
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Liase with Customer and team members for parties / group bookings / events.
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Politely operate radios to communicate with members of staff.
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Manage a safe working environment to meet company and legislative health and safety requirements.
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Inputting data into spreadsheets
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Carry out any other reasonable duties in line with the job role to meet the needs of the business.
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Deal with ticket purchasing (date changes, cancellations etc.) Birthday Parties:
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Process new online bookings & liaise with customer ensuring we have all the info required for the day (children’s names, meal choices, answer customer queries)
- Welcome parties upon their arrival (taking balance, ensure they understand party packs, running through eating time/party room & allocated tractor ride time).
Passes:
- Process online orders
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Deal with pass administration and enter onto system (CAPS).
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Upsell to visitors
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Pass sales and upkeep of computerised records.
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Deal with any customer questions / queries relating to passes.
Groups:
- Provisionally book in groups & children's parties
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Deal with form on return with the deposit
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Liaise with the leader about the booking (any questions they may have)
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Finalise the group on the day and take payment/raise an invoice
Stock:
- Ensure the shop is clean, tidy and restocked daily
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Accurately price stock
Support team with annual stock take
Additional tasks/responsibilities:
- Cleaning & tidying the shop and surrounding areas.
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Help to find lost parents or children.
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Process and complete all administration (shop related)
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Returns for faulty products
Personal Responsibilities
- To work within company policies and procedures at all times.
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Deliver exceptional customer service to all customers and work colleagues remembering that a smile and happy disposition will make our visitors feel welcome.
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To undertake training for health & safety, GDPR, fire safety & manual handling.
- Compliance with any reasonable requests by Supervisors and the Directors.
Benefits
- Additional hours available throughout the year
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25% staff discount on food, drink, and retail purchases on site
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Free entry for immediate family members
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Free on-site parking
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Free lunch provided when working
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Employee Assistance Programme (EAP)
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Closed over the Christmas period
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Friendly and supportive working environment
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Opportunity to be involved in exciting seasonal events and attraction development
