ID 4099
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The Welsh Government operates name-free recruitment. The recruiting panel will not see personal information such as a candidate’s name and address during the sifting process. This policy is in line with our commitment to end bias and promote equality and diversity.
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Vacancy details
Vacancy title
Welsh Government Apprenticeship
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Closing date
28/09/2026, 16:00
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Advertising basis
Apprenticeship
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Actual starting salary
£27,302
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Salary range or pay band
Team Support £27,302 to £29,291
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Allowances
No
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Work pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
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Duration
These posts are for 18 months with the potential to convert to a permanent contract upon successful completion of the Apprenticeship, their performance and the availability of suitable vacancies.
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Group
Welsh Government (Corporate Scheme Only)
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Location (s)
Pan Wales
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‘Pan Wales’ means the post holder can be based in any Welsh Government office, subject to business needs. Roles based outside Wales, including London, are not available unless explicitly stated in the advert.
A list of the Welsh Government’s offices can be found on www.gov.wales/welsh-government-offices. Please note it may not always be possible to accommodate a preference for a specific office location.
The post holder’s travel from their home to their assigned Welsh Government office is considered their ‘ordinary commute’ and must be done in their own time and at their own cost.
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About the Opportunity
Make a Difference with Us – Join the Welsh Government as an Apprentice
What if your job… was more than just a job? Take your first step on an exciting journey with us. Whether you’re passionate about helping people, love learning new skills or want to make a real difference, we’ll help you find where you belong. By joining us, you’ll be joining one of the most varied organisations in Wales, with the opportunity to develop new skills, discover what interests you and earn whilst you learn.
Why Join Us?
Make a Difference: Your work will contribute to delivering the Welsh Government's priorities and improving outcomes for people across Wales.
Earn While You Learn: Gain valuable workplace experience while working towards a nationally recognised qualification.
Experience Different Teams: Complete two placements across different business areas, helping you discover your strengths and interests.
Develop Your Skills: Receive structured learning, training and support throughout the programme.
Smart Working: Enjoy a flexible blend of home and office-based working that fits around business needs.
Office Locations Across Wales: Opportunities are available across Wales, including Newtown, Llandrindod Wells, Wrexham, Caernarfon, Aberystwyth, Llandudno Junction, Carmarthen, Cardiff, Swansea and Merthyr Tydfil.
Excellent Benefits: Receive 31 days annual leave (plus public and privilege holidays), membership of the Civil Service Pension Scheme and access to a range of employee benefits.
Supportive Environment: Benefit from mentoring, wellbeing support, staff networks and development opportunities designed to help you succeed.
We Support You
Inclusive Environment: We strive for a culture where everyone can be themselves at work, supported by our 6 staff networks and 9 staff groups.
Reasonable Adjustments: We provide recruitment and workplace adjustments for candidates with impairments, health conditions, neurodivergence, or those who use British Sign Language. If you would like to discuss reasonable adjustments with us, please contact
[email protected].
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Key activities
As an Apprentice, you'll gain valuable hands-on experience while supporting the work of your team. The activities you undertake will depend on the apprenticeship role you are matched to, but here are some examples of the types of tasks you may be involved in:
Your Responsibilities
Customer Communication: You’ll engage with various customers, organisations and suppliers, handling queries face-to-face, by email and over the phone.
Meeting Support: You’ll provide essential support at internal and external meetings, including setting up agendas, scheduling appointments and taking notes.
Drafting Documents: You’ll write documents and letters that are clear and professional.
Event Planning: You’ll arrange and coordinate events and ensure things run smoothly.
Data Management: You’ll handle spreadsheets and databases with precision and accuracy.
Financial Processing: You’ll process financial payments, ensuring timely and accurate payments.
Collaborating with Others: You’ll work closely with other teams within your business area as needed to support operations.
What We’re Looking For
Team Player: You collaborate well with colleagues, working with others towards common goals.
Deadline Driven: You can meet deadlines with little supervision, demonstrating your reliability and efficiency.
Flexible: You are willing to take on various tasks as new challenges arise.
Confident Communicator: You can communicate effectively, both verbally and in writing.
IT Proficient: You are comfortable using IT tools and have strong digital skills.
Numeracy & Literacy: You possess a good level of numeracy and literacy skills.
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About the qualification
We are recruiting 30 Apprentices to join the Welsh Government on an 18-month apprenticeship programme. This is an exciting opportunity to gain valuable workplace experience, develop professional skills and achieve a recognised Level 3 qualification in either Business Administration or Customer Service.
As a Team Support Officer Apprentice, you'll play an important role in supporting teams across Welsh Government, helping them deliver services and achieve the best outcomes for the people of Wales. Throughout the programme, you'll combine practical workplace experience with structured learning and development, building the skills and confidence needed for a successful career.
As part of the apprenticeship, you'll undertake two placements of approximately nine months each in different Welsh Government teams, giving you the opportunity to gain a broad range of experience, develop new skills and build professional networks across the organisation.
You don't need previous office experience or qualifications to apply. We're looking for people with enthusiasm, potential and a willingness to learn. Whether your experience comes from education, volunteering, part-time work, caring responsibilities, sport, community activities or everyday life, we want to hear from you.
Our aim is to support apprentices into long-term careers within the Welsh Government.
Am I eligible
You will meet the following criteria:
You will be at least 16 years of age by 1st September 2026. There is no upper age limit.
You will not be in full-time education when you start in March 2027.
You do not need to hold any formalised qualifications to be eligible to apply for our Apprenticeship campaign.
If you already hold a qualification at Level 3 or above in Business Administration or Customer Services, or a similar subject, you may not be eligible for this apprenticeship scheme
You will meet the Civil Service Nationality requirements (https://www.gov.uk/government/publications/nationality-rules)and comply with UK immigration legislation (https://www.gov.uk/government/organisations/uk-visas-and-immigration)
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Development opportunities
What's in it for me?
Build a Strong Foundation for Your Career – We’ll help you develop valuable skills, knowledge and experience that will support your future career, whatever path you choose.
Learn from Experienced Colleagues – You’ll work alongside supportive teams and gain insight into how the Welsh Government delivers services that make a difference across Wales.
Develop Professionally and Personally – We’ll support you to grow your confidence, communication and organisational skills through hands-on experience and structured learning.
Varied and Meaningful Work – You’ll take part in a range of activities and projects that will keep your role interesting, enjoyable and rewarding.
Support Every Step of the Way – You’ll benefit from mentoring, wellbeing support, learning opportunities and guidance throughout your apprenticeship journey.
Future Career Opportunities – You’ll gain access to a wide range of internal development opportunities, including lateral moves, further learning and potential progression opportunities within the Welsh Government.
Develop Your Welsh Language Skills - As a proud bilingual organisation, we use both Welsh and English in our work. Whether you're fluent, learning, or completely new to Welsh, we'll support you to build your skills and confidence in a bilingual workplace.
Our apprenticeship offers the chance to gain a recognised qualification, build your professional network, and develop the skills and experience needed to succeed in a modern, bilingual workplace.
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Other vacancy related information
Work Pattern
Full time (applications are welcome from people who work part time, as part of a job share or who work full time)
37 hours per week. Applications from those wishing to work part-time are welcome, but you will need to be able to work at least 21 hours per week to give sufficient time to complete the apprenticeship
Application Form
After submitting your application, you will receive an email containing a link to complete an eligibility check using a Microsoft Form with our Apprenticeship Training Provider. It is essential that you complete this check, as we will be unable to progress your application without it.
Please read each question carefully and ensure that the information provided is true, accurate and completed to the best of your knowledge at the time of submission.
As part of the eligibility assessment, the training provider may ask to see copies of your educational certificates, either during the initial eligibility check or as part of the pre-employment checks process.
All applicants will be notified of the outcome of their eligibility check.
Sift
If the training provider confirms that you are eligible for the Apprenticeship Programme, the evidence provided in your application form will be assessed by a recruitment panel. This will be a name-free sift. Successful candidates will be invited to interview. All applicants will be informed of the outcome of the sift.
In the event of a large number of applications, we may apply one or more of the following measures:
An initial sift against Experience 2. Candidates who pass the initial sift may either progress to a full sift or be progressed directly to assessment/interview.
We may increase the minimum score required to pass the sift.
We may operate a sift reserve list. Where more candidates achieve the required standard at sift than can reasonably be progressed to the next stage of assessment, the panel may progress only the highest-performing candidates. Candidates who have met the required standard but are not initially progressed may be placed on the sift reserve list, in merit order, for 12 months. If vacancies remain unfilled following completion of the final assessment stage, candidates may be invited from the sift reserve list to progress through the remaining stages of the recruitment process. Placement on the sift reserve list does not guarantee progression to a later stage of the recruitment process or an offer of employment.
Interview
Interviews will be conducted online via Microsoft Teams. All candidates will be notified of the outcome of their interview.
Conditional Offer
Candidates who successfully complete the assessment process will receive a conditional offer of an apprenticeship with the Welsh Government. Once you accept the conditional offer, we will begin the pre-employment checks process, which typically takes between 6 and 8 weeks to complete.
Pre Enrolment Assessments
As part of the apprenticeship requirements, our Apprenticeship Training Provider will ask you to complete the Wales Essential Skills Toolkit (WEST) assessment. This online assessment helps evaluate your literacy, numeracy and digital skills and identifies whether any additional support or development may be beneficial when undertaking your apprenticeship. Do It Profiler – helping learners to understand their individual strengths, skills, preferences and areas for development, supporting them to recognise how these can be applied within the workplace.
Matching Process
Following acceptance of your conditional offer and completion of the WEST assessment, we will use the information provided in your application to match you to a suitable role within the Welsh Government. Following the matching process, you will be provided with the Job Description for the role to which you have been matched.
Reasonable Adjustments
We are committed to providing an inclusive recruitment process. Successful candidates will be given the opportunity to tell us about any reasonable adjustments they would like us to consider as part of the matching process. This will help us ensure that individuals are matched to roles where they can thrive and perform at their best.
Location Merit Lists
Candidates will be asked to indicate their preferred location(s) at the interview stage of the assessment process. Following assessment, successful candidates will be ranked in merit order and separate merit lists will be maintained for each location. Appointments will be made in merit order from the relevant location merit list as vacancies arise.
Candidates may be contacted about opportunities in locations other than those originally selected. Declining such an opportunity will not affect a candidate's position on the merit list for their preferred location(s).
The locations being considered for this Apprenticeship campaign are:
Southeast Wales (Cardiff and Merthyr)
Southwest Wales (Swansea and Carmarthen)
Mid Wales (Aberystwyth, Llandrindod Wells, Newtown)
North Wales (Wrexham, Caernarfon and Llandudno Junction)
Please be aware we cannot guarantee we will be able to offer a post in your preferred location.
Reserve List
A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months. If suitable roles become available during this time, we may contact you.
Travel and Working Hours
Some roles may require travel, shift patterns, weekend working.
Welsh Language
We’re aiming to become a fully bilingual organisation, leading the way for other public sector organisations within a Wales where the language is more visible and more frequently used. Meeting this ambition starts with developing the language skills of our own people.
Speaking Cymraeg is not a pre-requisite for becoming an apprentice; we do not expect any candidate to have any knowledge or experience of the language so you can join us with or without existing Cymraeg skills. From the moment you join us, we will give you time and space to learn the language so that you feel confident and able to hold basic work-related conversations by the time you complete your qualification. For anyone already confident in using the language, you’ll take proficiency training to apply the language in the Welsh Government context.
We have a learning package to suit everyone, no matter what your learning style, so we will work closely with you ahead of your appointment to find a solution that works for you.
Office Attendance
We support Smart Working: a flexible, inclusive and safe approach that balances organisational needs with individual wellbeing.
Most colleagues are expected to spend at least 40% of their working time in the office (around two days a week, pro rata for part-time colleagues) to support collaboration, connection and delivery. The remainder of the week may be spent working from home or other locations, although some roles may require more office-based attendance to meet business needs.
Smart Working is supported through regular conversations with managers, Team Charters and agreed working arrangements that help teams work effectively across office, remote and blended environments.
Open Days & Virtual Events
We’re excited to invite you to a variety of events including Open Days and Virtual Webinars, all tailored to support you with your application. Come along and meet our team, hear about their experiences with the Welsh Government and get valuable advice and support on how to apply.
Virtual Webinars
English Language sessions
19/08/2026 10am – 11am Microsoft Teams Link
03/09/2026 - 6pm – 7pm Microsoft Teams Link
15/09/2026 - 6pm – 7pm Microsoft Teams Link
Welsh Language sessions
25/08/2026 - 2pm – 3pm Microsoft Teams Link
10/09/2026 - 1pm – 2pm Microsoft Teams Link
22/09/2026 - 6pm - 7pm Microsoft Teams Link
Open Days in September
There will be two sessions per day, one at 11am – 2pm and the other at 3.30pm - 6pm.
Penllergaer - 07/09/2026
Carmarthen - 08/09/2026
Merthyr Tydfil - 09/09/2026
Cathays Park- 10/09/2026
Wrexham - 14/09/2026
Caernarfon - 15/09/2026
Llandudno Junction - 16/09/2026
Aberystwyth - 22/09/2026
Newtown - 23/09/2026
Llandrindod Wells - 24/09/2026
To help us ensure that a colleague is available to speak with you at an Open Day event, we would kindly ask that you book a place for any event you would like to attend by following the relevant link above.
Benefits, Events & Application Support
Discover all the benefits of working for the Welsh Government by exploring our Employee Benefits Pack.
Check out our Application Tips video for insightful information and step-by-step guidance on the application process.
After watching the Application Tips video, remember to review our candidate guidance pack. This document outlines the recruitment process and provides detailed instructions on completing the application form and navigating the jobs site.
Still curious about what it’s like to work for the Welsh Government? Hear from our colleagues themselves and take a look at our video library.
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Vetting level
Basic
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Number of posts
30
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Contact point for further information regarding the post
[email protected]
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Candidate pack / supporting information (English)
Apprenticeship 2026 - Candidate Guidance EN.pdf – 597KB Opens in a new window
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Candidate pack / supporting information (Welsh)
Apprenticeship 2026 - Candidate Guidance CY.pdf – 592KB Opens in a new window
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