Title:
Call Centre Operator (Part Time M-F 1pm-6pm) FTC to End May 2027
About KBR and the Project
KBR Government Solutions delivers unique, fast-paced and challenging projects throughout Europe, the Middle East and Africa – our clients include UK and overseas Governments with projects operating in defence, infrastructure, facilities management and construction sectors. The range of projects and programmes we work on are extremely diverse (varying from provision of “life support” services to the military to Portfolio, Programme & Project management to Consultancy services), resulting in a variety of work and a genuine claim that no two days are the same.
Your Role
Our busy contact centre has opportunities for an enthusiastic Helpdesk Operator to join us on part-time basis (Monday to Friday 1pm-6pm) 25 hours per week
Under close supervision, you will be operating in the contact centre, answering calls in a timely fashion and according to guidelines. You will take action using basic knowledge of the company policy and processes to meet client needs.
To act as the initial point of contact for the customer, collating and recording all relevant details of requests, providing accurate and relevant information
Responsible for the co-ordination of customer service requests to be sent out to the supply chain and chasing progression of work orders
Responsible for resolving queries and complaints by applying a first call resolution plan to each call
To create accurate data records containing all relevant information to enable requests to be resolved to time and to the standard required
To enhance the customers perception of the service by exceeding their expectations and delivering solutions in a customer focused and a timely manner
Takes ownership for own performance actively seeking opportunities to improve and develop
Ensure the highest standard of customer service at all times
To take action to keep up to date with changes across the team
Comply and embrace KBR's Zero Harm policy to encourage safe and secure working environments
Qualifications
Essential:
The role is based on site at Swindon.
