Job Description:
We're looking for an installation engineer, based from our Glasgow Office.
About The Company:
Mealzo is one of the largest hospitality services providers in the United Kingdom. We supply and maintain EPOS (electronic point of sale) systems, self-ordering kiosks and other related technologies to help our partners in the hospitality industry accurately manage and boost their profitability.
We also provide them with their very own branded website and mobile apps, alongside our food portal for customers to use to place orders. With our 0% commission policy, our partners keep all their orders profit, while paying us for our services.
Our clients range from large franchises down to your local takeaway round the corner. Due to our continued growth, we require an additional Installation engineer to keep up with our ever-growing business.
You will be responsible within your area/city for several different aspects, from installing EPOS systems to maintaining customer systems and services.
Duties of our Installation Engineer are:
- Installation, testing and configuration of all parts of our EPOS systems; payment devices, printers, tills, kitchen screen systems and structured cabling.
- Diagnosis and repair of faults on site whilst ensuring minimum disruption to the client and their customers.
- Work closely with the scheduling team and your local colleagues to ensure each customer is visited within their SLA.
- Provide updates on progress as needed.
- Liaise with internal stakeholders e.g. Help Centre Analysts, Field Technical Support Team, to ensure swift resolutions.
- Carry out dynamic risk assessments prior to commencing work.
- Ensure accurate asset management of your stock.
- Full and detailed completion of all appropriate paperwork.
- Work as directed by your Service Manager when required to make that difference.
- Support Mealzo's engineering team in the rollout of larger projects and upgrades.
- Ensuring that both Mealzo and customer data is treated with the strictest of care.
- Present a positive company image.
- Provide a timely, polite and efficient service ensuring the customer is satisfied prior to leaving site.
Requirements:
Our perfect candidate would have the following attributes, (but these are not essential) :
- Proven experience in a field-based customer service engineering role from an IT support environment.
- Background knowledge in IT hardware and software (Windows PC, android devices, printers, networking and phone systems).
- Clean driving licence.
- PC literate and aptitude to pick up new software packages quickly.
- Planning and organisational skills; able to establish efficient and appropriate plans for self and others and adapt quickly and effectively to unexpected changes whilst still ensuring objectives are met.
- Communication and team working; works co-operatively with others to achieve a common goal and communicates information in a clear, concise and accurate manner.
- Ability to demonstrate our software and provide training for our partners.
- Problem solving and decision making; analyses information appropriately in order to find best solutions and take a balanced view to reach logical conclusions and make relevant decisions.
- Commercial and organisational focus; demonstrates understanding of overall business and commercial issues facing company.
- Commitment to results; is committed to obtaining results through taking responsibility, demonstrating a positive attitude and ensuring quality is built into work.
Desirable:
- Point of Sale or computing background
- Experience of maintaining and installing tech equipment
- Understanding hospitality environments
- Bilingual
Benefits:
So what will you get out of working at Mealzo?
- Competitive hourly salary, increasing with experience as you grow.
- Use of your very own company van.
- Desirable work life balance.
- Working at Top 50 technology company in the UK
- A minimum of 37.5 hours a week guaranteed, plus regular overtime opportunities.
- As you work, training opportunities to expand your skills and work up company structure.
If you think you have what it takes, please do apply.
We get back to all applicants. If we like your CV, we will call you to arrange a remote interview via video link from where you will go onto stage 2, where you will come into our offices in person. If you are successful from there, you will have a job offer where you will go through a three-month probational period where we can see if we are a right fit for each other. After you have successfully passed your probation, you will become a fully-fledged member of our team.
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Free or subsidised travel
- Transport links
Application question(s):
- Have you held your UK Driving license for more than 1 Year?
Experience:
Licence/Certification:
- Driving Licence (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
