Up to £50,000 OTE
Systems & Technology Manager — Chestnut Group
Chestnut is a hospitality group operating a portfolio of pubs and hotels across East Anglia. Behind every site sits a web of business-critical systems — EPOS,kitchen management,booking platforms,finance systems — and this role owns making sure they all run reliably,securely,and in step with where the business is heading.
The Systems & Technology Manager is responsible for the stability,performance,and strategic development of all technology across Chestnut. This role owns the full lifecycle of business-critical systems — from day-to-day support and troubleshooting to the evaluation and rollout of new platforms — ensuring technology consistently enables operational excellence across all sites.
What You'll Be Doing
Systems Management & Support
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Own and oversee all core business systems,including EPOS,Kitchen Management Systems (KMS),booking platforms,and finance systems across the group
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Act as a primary escalation point for system-related queries from all sites,ensuring fast and effective resolution
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Troubleshoot and resolve technical issues,liaising with external suppliers where necessary to minimise operational disruption
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Maintain continuous review of systems to ensure they remain fit for purpose,fully operational,and aligned with evolving business needs
Implementation & Optimisation
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Lead the planning and rollout of new systems,upgrades,and integrations across the group,with minimal disruption to trading
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Develop and own the group's systems and technology strategy,aligned to the wider business plan
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Identify and deliver process improvements and efficiency gains through smarter use of technology and automation
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Maintain comprehensive system documentation,user guides,and standard operating procedures
Data & Reporting
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Take ownership of data integrity across all platforms,ensuring information is accurate,consistent,and accessible — raising awareness with relevant teams where it isn't
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Support MI and reporting functions by ensuring underlying systems data is reliable and structured for analysis
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Collaborate with finance and operations teams to develop data visibility that supports commercial decision-making
Training & Support
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Design and deliver systems training to pub and hotel managers and their teams,covering day-to-day use and best practice
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Produce clear,accessible training materials and reference guides tailored to operational audiences
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Support the onboarding of new sites and team members from a systems and technology perspective
Compliance & Security
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Ensure all systems comply with applicable data protection legislation,including GDPR
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Maintain and enforce system security protocols,including user access controls and permissions management
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Conduct regular reviews to identify and address compliance or security gaps
IT Infrastructure & Connectivity
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Ensure all sites have the connectivity,hardware,and operational infrastructure required to trade effectively
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Conduct regular interval reviews of IT requirements across the estate,proactively addressing gaps or risks
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Implement and manage cybersecurity policies and protocols in line with business needs and industry best practice
Supplier & Vendor Management
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Build and maintain strong working relationships with key technology and systems suppliers
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Act as the principal liaison between the business and external technology providers
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Monitor supplier performance against agreed SLAs and manage escalations where service falls short
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Stay informed on new products,platform updates,and innovations that could add value to the group
Why Join Us?
At Chestnut,we believe in rewarding our team,supporting personal growth,and creating a work environment that feels like home:
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Team & Individual Incentives — rewards for your hard work,including staff days out and even trips abroad
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Employee Assistance Programme (EAP) — free,confidential support for wellbeing,finances,and more
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Team Parties & Social Events — regular events to connect,relax,and celebrate together
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Work Anniversary Rewards — your commitment celebrated every year
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Refer a Friend Scheme — earn a cash bonus when a friend you recommend joins us
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Peter Graham Wine Discounts — exclusive pricing on carefully selected wines
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Family & Friends Discounts — share special perks with those you care about
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Team Discounts — up to 50% off your food bill at our venues
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Overnight Stays from £75 — take a break at any Chestnut property at a reduced rate
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High Street Discounts — savings on retail,dining,and travel
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Tips + Wagestream Access — track your earnings in real time and access pay as you earn
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Flexible Hours — support for a healthy work-life balance
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Learning & Development — accredited training and continuous development opportunities
If this sounds like the right next step for you,we'd love to hear from you.
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