Customer Services Advisor
Location: Droitwich Spa (Hybrid Working Available, 3 days in the office and 2 days working from home)
Department: Customer Services
Hours: 35 hours per week, Full-Time
Reporting To: Customer Services Co-ordinator
Join a Team That Makes a Difference
Are you passionate about delivering exceptional customer service and creating positive customer experiences? Do you enjoy solving problems, building relationships, and being part of a supportive, high-performing team?
We are looking for a Customer Services Advisor to join our growing Customer Services team. This is an exciting opportunity for someone who thrives in a fast-paced environment and takes pride in providing outstanding service from the very first interaction.
As a Customer Services Advisor, you will play a vital role in managing the customer journey, ensuring every enquiry is handled professionally, efficiently, and with a genuine commitment to excellence.
What You'll Be Doing
As the first point of contact for many of our customers, you will:
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Deliver exceptional customer service across phone, email, and other communication channels.
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Respond to customer enquiries promptly, professionally, and effectively.
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Process customer orders and quotations accurately and efficiently.
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Handle incoming calls while maintaining high service standards.
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Resolve customer collection requests in line with company processes and service commitments.
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Take ownership of customer issues and ensure they are resolved right first time.
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Work collaboratively with colleagues across the business to provide seamless customer support.
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Identify opportunities to improve customer experience and business processes.
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Contribute to a culture of continuous improvement and world-class customer service.
What We're Looking For
We're seeking an enthusiastic and customer-focused individual who can build strong relationships and deliver excellent results.
Essential Requirements
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Previous experience in a customer service role.
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GCSEs (or equivalent), including English and Mathematics.
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Excellent verbal communication and listening skills.
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Strong customer focus and commitment to delivering exceptional service.
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Ability to work effectively to deadlines and performance targets.
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A proactive and self-motivated approach.
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Strong problem-solving abilities and attention to detail.
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Ability to work independently and as part of a team.
You'll Stand Out If You Have
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A passion for exceeding customer expectations.
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Confidence in handling multiple priorities in a busy environment.
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A positive, can-do attitude and willingness to go the extra mile.
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A desire to contribute ideas and drive improvements.
Why Join AKW?
At AKW, we believe our people are the key to our success. When you join our team, you'll become part of a supportive and collaborative environment where your contribution is valued and your development is encouraged.
You'll have the opportunity to:
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Work within a friendly and supportive team.
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Develop valuable customer service and business skills.
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Make a real impact on customer satisfaction and business success.
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Enjoy the flexibility of hybrid working.
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Be part of a company committed to continuous improvement and excellence.
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Help us fulfil our mission of making everyday life better for our customers.
Ready to Apply?
If you're a motivated customer service professional who enjoys helping people and delivering outstanding experiences, we'd love to hear from you.
Apply today and take the next step in your customer service career with AKW.
Agencies
At present, we are recruiting directly from the market. We will only contact agencies we already work with should support be required.
Equal Opportunities
AKW is an equal opportunities employer. We welcome applications from all suitably qualified candidates, regardless of sex, race, disability, age, sexual orientation, gender identity, religion or belief, marital status, pregnancy or maternity.
#LifeMadeBetter
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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