The Quality Team Leader will take responsibility for leading quality standards across two Shackletons sites managing a small team and ensuring issues are identified, reported, investigated, and resolved in a consistent and effective manner. The role will focus on maintaining product quality, managing customer complaints, supporting supplier quality concerns, and driving a standardised approach to quality reporting and problem solving across the business.
Responsibilities
- Lead and maintain quality standards across both manufacturing sites.
- Ensure both sites are reporting quality issues in the same manner and working to the same standards.
- Support production teams in achieving required product quality standards and customer specifications.
- Monitor quality performance and promote a culture of right first time and continuous improvement.
- Manage the customer complaints log and ensure it is kept accurate and up to date.
- Investigate customer complaints thoroughly and identify root cause.
- Work with relevant departments to define corrective and preventive actions.
- Track actions through to completion and verify effectiveness.
- Raise external NCRs for the Purchasing team to forward to suppliers.
- Ensure supplier-related non-conformances are clearly documented, supported with evidence, and issued in a timely manner.
- Monitor trends in supplier issues and support improvements where recurring problems are identified.
- Produce and publish weekly and monthly quality reports.
- Analyse key quality trends, recurring defects, customer complaints, and site performance.
- Provide clear updates to management on quality issues, actions, and overall performance.
- Chair the bi-weekly site quality meetings and ensure actions are recorded and followed up.
- Drive a consistent approach to quality processes, reporting, and problem solving across both sites.
- Support the development and improvement of quality procedures, controls, and documentation.
- Lead the development, documentation, implementation and ongoing ownership of Standard Operating Procedures (SOPs) across all areas of the business, ensuring consistency, compliance and operational efficiency.
- Work closely with production, purchasing, and leadership teams to reduce defects and improve quality performance.
- Experience in a quality role within a manufacturing environment, ideally furniture manufacturing.
- Strong understanding of quality control, non-conformance management, and root cause analysis.
- Experience managing customer complaints and supplier quality issues.
- Confident in producing quality reports and presenting findings clearly.
- Strong organisational skills with good attention to detail.
- Effective communicator with the ability to work across departments and sites.
- Able to lead meetings, drive actions, and maintain accountability.
- Proficient in Microsoft Office, particularly Excel and reporting tools.
Personal Attributes
- Quality-focused and methodical.
- Strong problem solver.
- Consistent and fair in approach.
- Able to influence standards across teams and sites.
- Committed to continuous improvement.
Working hours are Monday-Friday 6.00am to 2.30pm with 30 min lunch break and 20 min paid break, 40 hrs per week in total.
Job Types: Full-time, Permanent
Pay: Up to £35,000.00 per year
Work Location: In person
