AG Hotels Group is a fast-growing UK hospitality company with 21 hotels under its portfolio, focused on delivering excellent guest experiences.
We are looking for a part time Night Receptionist for our hotel in Embassy Newcastle
(Sure Collection by Best Western)
Key Responsibilities:
- Greet all guests warmly upon arrival and departure.
- Handle check-ins, check-outs, and guest queries efficiently and professionally during night shifts.
- Handle cash and credit card transactions accurately
- Perform nightly audit procedures as required, including reconciling daily revenue and preparing reports.
- Assist with reservations and handle telephone/email inquiries promptly and courteously.
- Monitor the security of the hotel during the night, ensuring health, safety, and emergency procedures are followed.
- Handle and resolve guest complaints effectively, escalating issues when necessary.
- Ensure the reception and public areas remain clean and presentable.
- Support colleagues across departments to deliver seamless guest experiences.
Requirements:
- Previous Front Office/Reception/Customer Service experience preferred (hotel night experience is an advantage).
- Comfortable for lone working
- Excellent communication and interpersonal skills.
- Ability to work independently and remain calm under pressure.
- Attention to detail with a proactive and problem-solving approach.
- Knowledge of PMS is preferred but not essential.
- Flexibility to work nights, including weekends and public holidays.
- Right to work in the UK.
Pay: £12.85 per hour
Benefits:
- Employee discount
- On-site parking
Application question(s):
- Which PMS system have you used in your previous hotel roles?
- This is a part time role with shifts on every Sunday and Monday. Are you comfortable working these days?
Work Location: In person
