At Nottinghamshire County Council, we are dedicated to serving our community with compassion and care. We believe in creating a supportive environment where everyone feels valued and empowered. Join us in making a difference in the lives of those we serve!
An exciting opportunity has arisen for a Complaints & Information Support Officer within our Complaints and Information Team. This role is essential for ensuring that we provide consistent, effective, and first-class customer service. You will be the first point of contact for individuals making complaints or requests for information, ensuring their needs are met with professionalism and empathy.
As a Complaints & Information Support Officer, your key responsibilities will include:
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Customer Care: Delivering exceptional front-line service to all visitors and callers at County Hall.
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Information Management: Supporting the management of statutory and non-statutory complaints, Freedom of Information requests, and Data Subject Access requests.
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Guidance Provider: Offering advice and guidance to customers and colleagues on services, policies, and processes, including complex queries.
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Administrative Support: Assessing, logging, and acknowledging customer contacts, ensuring all enquiries are directed to the appropriate procedures.
To thrive in this role, you should possess:
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A strong understanding of customer service principles.
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Experience in handling complaints and information requests.
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Proficiency in IT and administrative tasks.
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Knowledge of relevant legislation, including GDPR and FOIA.
We are looking for candidates who demonstrate:
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Empathy and Understanding: Ability to handle emotionally challenging situations with care.
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Communication Skills: Clear and effective communication with customers and colleagues.
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Problem-Solving Abilities: A proactive approach to resolving issues and providing solutions.
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Team Spirit: A collaborative mindset, working well within a team to achieve common goals.
At Nottinghamshire County Council, we offer:
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A Place to Belong: A friendly, inclusive workplace where everyone is valued.
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Professional Development: Opportunities for continuous learning and growth.
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Work-Life Balance: Flexible working arrangements to support your lifestyle.
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Generous Leave: A supportive environment that prioritises your well-being.
Don’t miss out on this fantastic opportunity to be part of a team that makes a real difference in our community! If you are passionate about providing excellent customer service and want to contribute to the well-being of Nottinghamshire County Council, we encourage you to apply today!
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