JOB SUMMARY
To provide a point of contact for patient and act as a key point of communication between the patients and clinicians, as well as other staff members.
To provide an efficient and effective reception and administrative services for the practice in a professional and courteous manner.
Main Duties for the Role.
· Ensure efficient running of appointment system. Be aware of flow of patients into consulting rooms and advise patients regarding any potential delays.
· Help coordinate urgent on the day appointments for patients either by assisting with the online forms or walk-in emergencies.
· Explain practice systems i.e. how to book an appointment / make an enquiry etc. to new patients and those seeking temporary cover.
· Respond to all queries and requests for assistance from patients and other visitors.
· Participate in Care Navigation, which involves signposting patient to more appropriate health care services, example Pharmacy First or UTC.
· Organise requests for ambulance transportation appropriately (including emergencies).
· Keep reception and waiting areas clean, neat and tidy. Report any cleaning needs to the external cleaners for action. Report any maintenance issues to the caretaker.
· Take and process new patient registrations.
· Safely take samples from patients as per the Sample Handing protocol.
· Take subject access requests from patients.
· Handle payments
· Set up online user accounts.
· Help patients with disabilities access our services.
· Ensure that you are familiar with the appointment systems being used for the practice and Primary Care Network appointments.
· Book appointments for long term condition recalls as per the patients needs.
- ·Appropriate use of the AccuRX system to communicate with internal staff and patients. Where not appropriate, telephoning patients to pass on information from the clinicians.
- Act as a chaperone during medical procedures (full training can be given)
· Be aware of the call board and ensure that phone calls are deal with in a timely manner.
· Retrieve and refile paper records as and when necessary, ensuring that filing procedures are adhered to.
· Process patient information such as notifications of deaths as per practice protocols.
· Receive and transfer telephone calls. Ensure accurate messages are transcribed to the relevant recipient.
· Ensure that the telephone and clinical systems are operational at the start of the working day.
· Complete the online Accurx forms on behalf of patients with no digital access.
· Ensure that close down procedures are completed at the end of a working day, ensuring that security procedures are carried out.
· To assist with the Practices clerical work as required. This may involve clinical data entry onto the computer, scanning of documents, issuing mail-merge letters, recording and extracting data for audit purposes.
· The record and inform patients of their anticoagulant blood test results in a time sensitive manner.
· To retrieve and advise patients of their tests results.
· To read, understand and perform duties from any operational protocols as deemed necessary for the role.
· Ensure staff refreshment area is kept clean and replenished.
· Ensure clinical waste is stored and collected as per regulations.
· To provide holiday and sickness cover for colleagues as required.
· To participate in weekend or evening rotas if and when required.
· This list is not exhaustive and other duties relative to the role may apply.
Pay: £13.56 per hour
Benefits:
- Company pension
- Employee discount
- On-site parking
Language:
Work Location: In person
