Job Introduction
Salary: £33,143 – £36,363 a year pro rata
Hours: 37 hours a week
Contract type: Fixed Term for 6 months
This position is available as a secondment opportunity for 6 months to existing permanent employees of Luton Council. If you are an external candidate, this role will be available as a fixed term for 6 months.
If you are a permanent LBC employee, you must have written approval (an email will suffice) from your manager prior to applying and a copy will need to be submitted with your application. Please note: we will not be able to proceed with your application form without your manager’s permission.
Please note this role does not attract sponsorship.
What you'll be doing
As our Business Support Team Lead, you'll lead and develop a team of Business Support Officers, ensuring the delivery of high-quality, customer-focused administrative services across the Directorate. You'll oversee day-to-day operations, manage workloads and performance, and support the wellbeing and development of your team to ensure an efficient and responsive service.
Working closely with senior managers, you'll coordinate a wide range of business support activities, including complex projects, meetings, confidential reports, recruitment administration, correspondence and complaints. You'll play a key role in ensuring administrative processes are delivered consistently, efficiently and in line with Council policies and procedures.
You'll also be responsible for financial administration, including procurement, budget monitoring, invoice reconciliation and grant administration, while using management information and performance data to identify trends, improve processes and support informed decision-making.
This is an excellent opportunity for a proactive and organised leader who enjoys improving services, managing competing priorities and working collaboratively across teams. You'll use your judgement and problem-solving skills to manage complex enquiries, ensure compliance with corporate and legislative requirements, and help deliver an effective, high-performing business support function.
What we expect from you
You'll be an experienced business support professional with a proven track record of leading administrative teams in a busy, customer-focused environment. You'll have experience of supervising and developing staff, managing competing priorities and delivering high-quality services.
You'll be highly organised, with excellent communication and interpersonal skills, and the ability to build effective relationships with colleagues, customers and partners. You'll be confident producing high-quality reports and correspondence, handling sensitive information and ensuring accuracy and confidentiality.
You'll be comfortable using a range of IT systems and analysing performance data to identify trends, support decision-making and drive continuous improvement. Experience of monitoring performance, coordinating projects and managing risks will be an advantage.
You'll understand the importance of equality, diversity and inclusion and be committed to delivering an inclusive, customer-focused service.
You'll hold a Level 3 qualification in Business Administration (or equivalent) or be able to demonstrate equivalent relevant experience. You'll also be able to travel across the Borough as required, work flexibly to meet service needs and communicate effectively in spoken English in line with the role requirements.
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
Application Process
Applicants for this public-facing post will need to demonstrate the ability to converse, and provide effective help or advice, fluently in spoken English.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
https://www.luton.gov.uk/jobs-careers/career-opportunities/benefits-working-us
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: Click here
