Sales Excellence Administrator - Part Time 20.5hrs Per Week

MANN+HUMMEL -
Wolverhampton

Quick apply

Job details

Part-time
2 hours ago

Benefits

Annual leave

Qualifications

Stakeholder collaboration
Computer literacy
SAP
Stakeholder liaison
Salesforce
Process improvement
Sales administration
ERP software
Internal department liaison
Complaint handling
Client services
Organisational skills
Purchasing
Cash management
Customer interaction
Training & development
Networking
Material requirements planning

Full job description

Short Description

Are you looking for your next career step in a role with flexibility and the opportunity to develop data skills, with customer experience at the heart of your priorities?

If so, please consider our role details below!

Working 20.5 hours per week (with an exact pattern to be finalised) as part of an existing job share pattern, this is the perfect opportunity for someone with strong administration & customer and/or sales support skills, to join our experienced and welcoming Sales Excellence team.

Role Summary

Provide first class sales support to maintain and expand the UK and Irish Aftermarket operation, efficiently, effectively and predictably, embodying the voice of the customer.
Act as a bridge between Sales, Marketing, Product and Customer Service
To be an active member of the Sales Excellence department communicating with all Aftermarket sales functions and supporting our team and Office Manager on a daily basis.

Main Tasks

Administration and reporting to identify growth opportunities and areas of improvement
Evaluate and maintain ERP and CRM systems
Customer backorder list preparation and inter-company order book reviews to support the achievement of departmental KPIs
Collaborate with all relevant stakeholders for the management of cashflow, receivables and payables in line with company targets and processes
Liaising and communicating with our warehouse and other business stakeholders on a daily basis, including service providers
Complete competency to manage customer concerns, complaints, returns and credit arrangements for complete ownership of end-to-end process
Co-ordination with Group regarding routine enquiries and instructions
Help implement new ideas, streamline processes and implement best practices. Engage and actively participate in Departmental and Company initiatives and projects
Co-ordinate and implement cover and cross-training for key tasks across the team
Provide and be accountable for; tools, content and training to ensure all departmental tasks are covered during absenteeism, annual leave and high demand periods
Embodying a continuous growth mindset in regards to learning and development, individually and as a team

Experience

Confident communicator (internal and external, written and verbal)
Professional and mature attitude
Analytical and proactive

MRP and purchasing experience
Ability to work on own initiative as well as being able to deliver as part of our team
Skilled in prioritisation of own workload
Confident to seek support/advise
Resolution focused
IT Literate (specifically excel)

Excellent and autonomous planning / organisational skills
Good interpersonal skills, networker, liaison skills
Must appreciate the benefits of team working
Must be able to work quickly & accurately under pressure

Desirables:

SAP Experience
Salesforce Experience
Experience in communicating/liaising with external customers
Experience in similar job position

Quick apply

Short Description

Role Summary

Main Tasks

Experience

Jobseeker tools

Employer Tools

Browse

Stay Connected