Location: Leeds (LS12)
Salary: £35,000 per annum
Full Time | Monday to Friday (9am - 5:30pm)
Join the UK's highest-rated waste management company.
We're looking for an organised, confident and people-focused Office Manager to lead our Leeds office and support our continued growth.
This is a hands-on management role within a fast-paced, ambitious business. You'll be responsible for overseeing our Customer Service, Logistics and Internal Sales teams, ensuring the highest standards of service are maintained every day.
Our Directors and Senior Management Team are heavily focused on expanding the business into new regions, so we're looking for someone who can take ownership of the day-to-day operation, lead from the front and maintain the standards that have made us the highest-rated waste management company in the UK.
The Role
Based from our Leeds office, you will be responsible for:
- Managing our Customer Service, Logistics and Internal Sales teams.
- Supporting the day-to-day operation of our transport function.
- Working closely with our Transport Supervisor, who oversees our Birmingham depot.
- Managing a small number of Birmingham-based team members remotely, with occasional travel if required.
- Maintaining exceptional customer service standards across the business.
- Leading recruitment, onboarding and staff development.
- Conducting performance reviews, investigations and disciplinary meetings where required.
- Ensuring company procedures and policies are consistently followed.
- Identifying opportunities to improve efficiency and support continued business growth.
- Working closely with the Directors to help deliver operational improvements.
About You
We're looking for someone who isn't afraid to take responsibility and hold people accountable.
You'll be someone who:
- Has previous management experience within a busy office or operational environment.
- Is confident managing people and addressing performance issues professionally.
- Leads by example and isn't afraid to roll up their sleeves when needed.
- Has excellent organisational skills and can prioritise multiple tasks.
- Communicates clearly and confidently with colleagues and customers.
- Thrives in a fast-moving business where no two days are the same.
- Has exceptionally high standards and expects the same from those around them.
- Wants to build a long-term career within a growing business.
Previous experience within transport, logistics, waste management or another service-led industry would be advantageous, but isn't essential.
What You'll Receive
- £35,000 annual salary.
- A genuine opportunity to shape the future of a rapidly growing business.
- Direct support from an experienced senior management team.
- Long-term career progression as the company continues to expand.
- Company pension.
About Us
We're an independent waste management company with an outstanding reputation for customer service. Our five-star reputation has been built by delivering exceptional service day in, day out, and maintaining those standards is central to everything we do.
If you're a strong leader who enjoys developing people, maintaining exceptionally high standards and making a real impact within a growing business, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £35,000.00 per year
Benefits:
- Casual dress
- Free parking
- On-site parking
Work Location: In person
