Full Time | Permanent | Monday to Friday | 9:00am – 5:00pm
Join a Market Leader
Are you passionate about delivering outstanding customer service and building strong client relationships?
At Athena Worksurfaces Ltd, we manufacture and supply premium quartz and porcelain worktops to many of the UK's leading housebuilders, developers and retailers. Due to continued growth, we're looking for an enthusiastic Account Handler / Sales Administrator to join our friendly and fast-paced team.
If you're organised, proactive and thrive in a busy environment where no two days are the same, we'd love to hear from you.
What You'll Be Doing
As an Account Handler, you'll be the main point of contact for your own portfolio of customers, ensuring every project runs smoothly from enquiry through to completion.
Your responsibilities will include:
Customer Relationship Management
- Build and maintain strong relationships with your assigned customers.
- Become the trusted point of contact for all account enquiries.
- Provide exceptional customer service and regular updates throughout each project.
Account Management
- Process quotations, customer orders and amendments accurately.
- Manage day-to-day customer requests efficiently.
- Keep customer records up to date.
- Identify opportunities to introduce additional products and services.
Problem Solving
- Resolve customer queries quickly and professionally.
- Work closely with our Sales, Operations and Factory teams to ensure the best outcomes.
- Take ownership of issues and see them through to resolution.
Communication & Reporting
- Maintain accurate records of customer interactions.
- Monitor account activity and performance.
- Keep both customers and internal teams informed throughout the order process.
Team Collaboration
- Support the onboarding of new customers.
- Work alongside the Office Manager and wider team to deliver an outstanding customer experience.
What We're Looking For
We're looking for someone who is:
- Customer-focused with excellent communication skills.
- Highly organised with strong attention to detail.
- Confident managing multiple tasks and priorities.
- A natural problem solver with a positive attitude.
- Comfortable working in a busy, fast-paced environment.
- Competent using Microsoft Office and other computer systems.
Essential
- Previous experience in a customer service, administration or account handling role.
Desirable
- Experience within the kitchen, worktop or construction industry.
- Kitchen design experience.
Why Join Athena Worksurfaces?
At Athena, our people are at the heart of everything we do. We pride ourselves on creating a supportive environment where hard work is recognised and career development is encouraged.
We Offer
- Competitive salary
- Private medical insurance
- Company pension
- Additional annual leave
- Company events
- On-site parking
- Ongoing training and development
- Career progression opportunities
- Supportive and friendly team culture
Working Hours
Monday to Friday
9:00am – 5:00pm
No weekends.
Ready to Join Us?
If you're looking for an exciting opportunity with a growing, market-leading business where you can make a real impact, we'd love to hear from you.
Apply today and become part of the Athena Worksurfaces team!
Pay: £26,437.00-£27,000.00 per year
Benefits:
- Additional leave
- Company pension
- On-site parking
- Private medical insurance
Work Location: In person
