We are seeking an experienced Service Delivery Manager - ILS to lead supportability and through-life support delivery for a complex defence programme based in Havant.
Reporting to the Programme Manager you will play a key role in ensuring supportability is designed into the solution from the outset while enabling responsive and effective in-service support delivery throughout the programme lifecycle. Acting as a primary interface with MoD stakeholders, partner organisations and internal teams, you will lead the delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities within a multi-contractor defence environment.
- Act as the primary interface for MoD stakeholders and partner organisations on ILS and support delivery matters
- Lead the planning and delivery of Integrated Logistics Support (ILS) and Post Design Support (PDS) activities across the programme lifecycle
- Support development and delivery of the Integrated Support Plan, Supportability Case and associated element plans
- Establish collaborative relationships across customer, supplier and internal teams to ensure successful programme outcomes
- Deliver proactive and agile responses to ongoing support and service delivery requirements
- Ensure supportability requirements are designed into the system throughout development and in-service phases
- Lead or oversee:
- Supportability Analysis
- Logistics Readiness activities
- Software lifecycle support
- Technical documentation delivery
- Obsolescence management services
- Disposal analysis and disposal management
- Availability, Reliability & Maintainability (AR&M) analysis
- DRACAS activities and reporting
- Logistics demonstrations
- First Point of Contact oversight for support-related activities
- Provide leadership and direction to a small team of ILS and PDS specialists
- Support technical decision-making and prioritisation across support delivery activities
- Promote collaborative working practices across engineering, logistics and programme teams
- Drive continuous improvement and best practice within supportability and service delivery activities
