đź“Ť UK – Field Based
đź“„ Full-time | Permanent
We’re looking for an experienced Customer Support Engineer – Level Two to join our Service Engineers team. In this hands-on role, you’ll support Sharp Business Systems UK and dealer customers by installing, maintaining and repairing multi-functional devices (MFDs) and associated software, both on-site and remotely.
Reporting to the Regional Service Manager, you’ll play a key role in delivering a high-quality customer experience, troubleshooting complex issues, and supporting both hardware and software solutions across the Sharp portfolio.
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Installing, repairing, configuring and maintaining MFDs and related products
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Preparing, setting up and refurbishing new and second-hand equipment
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Connecting devices to customer PCs and networks, installing print drivers, and configuring scanning and network functionality
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Diagnosing and resolving advanced MFD and network-related issues
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Providing clear training and guidance to customers on hardware and software
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Supporting colleagues and providing cover across the service function when required
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Assisting with ad hoc tasks to support logistics and service operations
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Managing stock held on vehicles or sites
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Working to agreed KPIs and following company processes and policies
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Strong IT skills with PCs, laptops and tablets
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Good working knowledge of Microsoft products (e.g. Word, Excel)
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Ability to learn and work with bespoke software systems
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Relevant technical qualifications and/or experience in the print or visual solutions sector
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Confident diagnosing and resolving electromechanical and network faults
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Full UK driving licence (Category B)
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Ability to work independently as well as part of a team
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Self-motivated with a proactive and organised approach
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Excellent communication and customer-facing skills
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Professional, positive and resilient attitude, even in challenging situations
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Work with industry-leading technology and customers
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A varied role combining field and remote support
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Supportive team environment with opportunities to develop your technical skills
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Competitive package aligned with experience
If you’re a customer-focused engineer who enjoys solving complex technical challenges, we’d love to hear from you.
Apply now with your CV or get in touch for a confidential discussion.
