About Dyaco UK
Dyaco UK is a leading fitness equipment provider based in Milton Keynes, serving both commercial and retail customers across the UK and Europe. With a commitment to quality and innovation, we offer a diverse portfolio of fitness solutions designed to empower healthier lifestyles.
Duties and Responsibilities
We are seeking a detail-oriented and proactive Customer Support Administrator to join our team. This role is pivotal in delivering exceptional support to customers by ensuring their fitness equipment operates at its best. Ultimately, you will be responsible for ensuring your area meets and exceeds the expectations of the business objectives and contributes to our company’s growth and development within the fitness industry.
You will be responsible for.
- Acting as first point of contact for incoming Telephone and Email business enquires
- Liaising with internal departments to ensure customers enquiries are handled quickly and effectively
- Processing sales orders via our Sage 200 system quickly to ensure fast delivery
- Reviewing and allocating stock
- Keeping customers and sales managers updated with order status
- Booking delivery and installations with teams and coordinating the transfer and logistics of stock movements dates when required
- Raising Purchasing orders for 3rd party stock requirements ensuring stock intake is timely to ensure planned delivery / installations run seamlessly
- Completely order Dispatch and invoicing, which requires a keen eye for detail, ensuring accurate qty’s, values and serial numbers.
- Monitor inventory levels, flagging and addressing replenishment needs.
- Provide support to the Customer Support team where needed, including but not limited to supporting with customer fault reports, fault diagnosis and coordinating solutions such as engineer visits or parts replacements, ensuring timely follow-up to confirm resolution.
Experience and Skills
The successful candidate will have.
- Proven experience in a customer support or project planning role
- A strong passion for delivering excellent customer service
- Proficiency in MS Office and general computer literacy
- Excellent telephone communication skills
- Ability to thrive in a fast-paced, deadline-driven environment
- Self-motivated with strong problem-solving skills and the ability to retain and apply new information.
Job Types: Full-time, Permanent
Pay: £27,000.00-£30,000.00 per year
Benefits:
Education:
- GCSE or equivalent (preferred)
Experience:
- Microsoft Office: 1 year (preferred)
- Administrative experience: 1 year (preferred)
Language:
Licence/Certification:
- Driving Licence (preferred)
Work Location: In person
