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Purpose of the Role
Ensure the smooth day-to-day running of the site and the Reception Team. The post holder will work closely with (and under the direction of) the Surgery Team Manager and Operations Manager to provide the continual improvement of standards across a wide range of activities.
Position in the Organisation
· Reports to the Surgery Team Manager
· Key member of the Practice Leads team, working to ensure patients are greeted and navigated courteously and that all reception tasks and administration are completed within Practice policies in a timely manner
Key Accountabilities and Responsibilities
- Ensure all reception and administration duties are completed to the highest standards
- Provide adequate levels of staffing to meet Practice business needs - ensuring cover and suitable contingency plans are in place for all leave, including unforeseen absence, within site allocations and / or Operations Manager’s authorisation
- Attend and participate in Surgery Lead Meetings and work with the Management Team in communicating and implementing actions.
- Organise and communicate reception rotas; maintain records of availability and co-ordinate leave requests for your team. Update SystmOne for leave / duty changes
- Ensuring site compliance with Practice and Statutory obligations including (but not limited to) fire, security and health and safety measures
- Support and provide resilience for Surgery Team Leaders at other sites as and when required
- Provide induction training, ongoing reviews and update staff training records as appropriate
We are Looking for Someone who……
· Has a positive, methodical and calm approach to all aspects of their work
· Has good time management skills and can prioritise work appropriately in a pressurised environment
· Has a proactive and infectiously positive approach to their work
· Has high standards and are flexible and reliable
· Can build rapport swiftly to work towards a positive outcome
· Adhere to Practice’s vision statement and all Practice standards, policies and protocols
· Be responsible for personal learning and development
· Can take responsibility and accountability for their team’s performance
· Knows when to ask for help
Portsdown Group Practice - Introduction
Everyone working within the Practice is committed to the provision of high quality primary care for the benefit of our patients, whom we respect and value. We strive to be an open-minded, friendly, caring and inclusive team.
We recognise that our team needs to work as a strong anchor chain within the community we serve. Like a chain we acknowledge that every link has to be strong. We achieve this by working together, supporting each other and continuously inviting team members to make suggestions aimed at providing efficient, safe processes for our patients. The Practice has a long history of training and we are committed to the ongoing development of the entire team, including mandatory and developmental training for all our staff.
Pay: £16.00 per hour
Expected hours: 30.0 per week
Benefits:
- Company pension
- On-site parking
- Private medical insurance
Experience:
- Management: 2 years (required)
Work Location: In person
