Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!
We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.
Introduction
Are you looking for a fresh challenge where you can make a real impact? This is an exciting opportunity to join a busy and fast-paced service, supporting the effective management of housing disrepair cases while helping to improve outcomes for residents. We are looking for someone organised, proactive and confident in working with a range of stakeholders to ensure cases are progressed efficiently, compliantly and with a strong focus on service improvement.
What's the role?
You will support the effective management of housing disrepair cases, working with surveyors, legal teams, contractors and residents to ensure claims are progressed efficiently and in line with legal and regulatory requirements. You will help coordinate inspections, monitor repair works, maintain accurate case records and support the Council’s wider aim of improving housing standards and resident outcomes.
What’s in it for you?
Excellent training and development opportunities, plus a range of benefits including:
- Generous holiday allowance
- Local Government Pension scheme
- Flexible working and family friendly policies
- Season ticket and bicycle loans
- A range of staff discounts including local subsidised gym memberships
- Supportive staff networks
What we’re looking for
You will be organised, detail-focused and confident managing competing priorities in a busy disrepair service. You will be able to work independently, using sound judgement to progress cases, resolve issues and know when to escalate. Strong communication skills are essential, as you will work with residents, surveyors, contractors, legal representatives and internal teams. Accuracy, clear record keeping and a proactive approach will be key to supporting positive outcomes for residents
- Experience/Knowledge of managing complex legal or disrepair casework
- Knowledge of legal disclosure, FOI and Subject Access request requirements
- Strong Stakeholder management and communication skills
- Ability to work to strict court, protocol and statutory deadlines
- Confidence liaising with legal professionals and representing the organisation in formal proceedings
- Excellent attention to detail, organisation and record keeping
Location
The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.
Special conditions
The recruitment process is anonymous and we don’t accept CVs.
Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.
For an informal discussion about this job, please contact ( [email protected] / [email protected] )
Please click here to view the Job Description and Person Specification
Salary
£44,235 - £45,852 per annum (P01)
N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.
Diversity
Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply
The Council reserves the right to close adverts early if there is a large response.
