Engineering Resource Manager
Job Types: Full Time. Permanent. Office based.
Working hours: Full Time = 37.5 hours per week Monday - Friday 08:45 am - 17:15 pm.
Salary: starting at £29,700 (full time) which is negotiable for experienced candidates
Would you like to join a growing successful, modern accident management company?
At Incident Management Solutions (IMS) we specialise in helping our clients deal with the 'vehicle journey’ after a motor incident. Whether it be Repair, Total Loss, Cash-in-lieu or just Engineering.
What you’ll be doing:
You’ll be responsible for the day-to-day management and allocation of engineering resources, ensuring workloads are effectively balanced and our teams are supported to deliver a high-quality service in line with client Service Level Agreements (SLAs).
This is a varied role combining resource planning, people management and operational support, ideal for someone who enjoys working in a fast-paced environment and getting the best from their team.
You’ll also:
- Allocate and redistribute work on a daily basis
- Monitor workloads, utilisation, productivity and overtime.
- Manage attendance, absence, annual leave and staffing requirements.
- Manage Engineering inboxes and respond to operational queries.
- Act as a referral point for valuation queries and secondary review of recovery charges.
- Identify resource issues and reallocate workloads or resources where necessary.
- Maintain accurate staffing and management reports and ensure HR systems are kept up to date.
- Work alongside HR on absence, disciplinary, capability and grievance matters.
What you’ll need:
- Experience in organising and managing self and others
- Experience in delegation, planning and reporting
- Ability and willingness to learn and develop
- Knowledge of Microsoft and I.T packages particularly Excel
It would be great if you had:
- Knowledge of motor vehicle incident management and how this can affect vehicle repair claims
- Previous management experience
- Ability to resonate with team members
- Knowledge of performance metrics
What we offer in return:
- A fun and fast paced environment of work, where we have regular events and competitions;
- 30 days annual leave inclusive of Bank Holidays that increases with service;
- Flexible benefits after 1 years’ service
- A structured pathway to learn and develop including the opportunity to gain a highly acclaimed and recognised qualification at work.
What’s next?
Please send us a copy of your most recent CV. It is useful if you provide details of relevant skills, experience and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role.
We believe in the power of diversity here at IMS. We strongly encourage applicants from all parts of society.
Your details will be vetted by our HR department and your CV will be held for a period of at least 6 months.
NO AGENCIES PLEASE.
Pay: From £29,700.00 per year
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Free flu jabs
- Gym membership
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Work Location: In person
