Dutch-speaking Customer Service Representative
About the Role
As a Customer Service Representative, you will support the Order-to-Cash process by assisting franchisees and customers via phone and email. You will process orders, credits, payments, and resolve customer queries while delivering excellent customer service and meeting agreed service levels.
Key Responsibilities
- Handle customer and franchisee enquiries by phone and email.
- Process orders, credits, invoices, and payments accurately.
- Manage outstanding accounts and collect payments where required.
- Escalate unresolved issues when necessary.
- Liaise with internal departments to ensure timely resolution of customer requests.
- Provide administrative support to the Contact Centre.
- Maintain high standards of accuracy, quality, and customer service.
- Contribute to continuous improvement initiatives.
About You
- Fluent in Dutch and English.
- Previous customer service experience (or equivalent).
- Excellent written and verbal communication skills.
- Strong attention to detail and organisational skills.
- Confident using Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Able to prioritise tasks, work independently, and meet deadlines.
- Professional, customer-focused, and a strong team player.
What We're Looking For
- Customer-first mindset.
- Excellent communication and interpersonal skills.
- Accuracy and a "right first time" approach.
- Adaptable and open to change.
- Collaborative and proactive.
- Committed to continuous improvement and delivering outstanding service.
Pay: £30,206.40 per year
Benefits:
- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- On-site parking
Application question(s):
- Are you confident communicating with customers in Dutch by phone and email without translation tools?
- Are you comfortable handling customer calls and emails entirely in Dutch?
- How many years of experience do you have providing customer service in Dutch?
- What is your level of Dutch?
Work Location: In person
