Organisation – Home Instead Enfield
Apprenticeship – Level 3 Business Administration
Salary - £17,000.00
Hours – Monday – Friday 9am – 5pm
Vacancy Overview –
To perform a wide variety of administrative duties in a timely manner to support the smooth running of the office. To co-ordinate office activities effectively and efficiently to provide the highest quality service to clients.
The Role -
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Responsible for all aspects of office administration activities whilst being reactive to the needs of the business.
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Warmly greet visitors to the office; answer phone calls in a polite professional manner, passing on clear messages where appropriate.
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Manage correspondence by responding to emails and handling incoming and outgoing posts.
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Maintain effective systems ensuring that all filing and databases are kept up to date.
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Support service delivery process including ensuring compliance, collecting activity logs and updating systems.
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Coordinate holidays for the office team and Care Professionals.
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Responsible for coordinating the on-call rota and handover.
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Support the recruitment and pre-employment checks processes where appropriate.
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Coordinate Care Professional retention activities such as newsletters, Care Professional of the month etc.
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Accountable for invoicing and payroll administration including entering billing hours and expenses.
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Support projects and IT initiatives were appropriate.
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Control the office supplies and make sure it is in accordance with office needs.
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Carry out any other duties deemed necessary for the successful operation of the business.
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Ensure compliance with Home Instead’s Equality, Diversity and Equal Opportunities Policy, in respect of employment and service delivery.
Essential Criteria -
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Competent using office programs (e.g. MS Office, Google Docs etc.) with the aptitude to learn new software & systems.
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Proven experience in office administration within a busy office environment.
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Strong organizational skills with the ability to multitask.
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Self-motivated and able to work flexibly.
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Excellent written and verbal communication skills.
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Keen eye for detail and the ability to work accurately under pressure.
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Strong team player with the confidence to work alone
Core Competencies –
- Driving Results
- Customer Focus
- Influencing
- Teamwork & Collaboration
- Communication & Relationship Management
- Living Home Instead
- Agile Learner
Role Specific Competencies –
- Adapting to change
- Planning & Organizing
- Quality Focus
